Terrible company never use them

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Carlossantana's review of Centauro Rent A Car

★☆☆☆☆

“Terrible company never use them”

Written on: 20/10/2021 by Carlossantana (1 review written)

Wow wow wow
Wow wow wow . Been using car hire firms in Malaga for 6 years and been thoroughly impressed with pretty much everyone we’ve used .  Do not use . In short we picked car up 8 days ago . Left waiting at airport for 1 hr before collection. Collected car at their office in Malaga airport and was then basically told we needed extra insurance ( which we didn’t as we booked through zest and paid the extra payment insurance through them as we do always , ) bloke was rude arrogant and I immediately said to my wife we’re gonna stitched up on return. Sure enough returned car 2 hrs ago and was then told that due to a mark on the wheel rim . ( Fiat 500 not a Bentley ) they were charging me 460 euro , ffs a new wheel would cost less than half !! As we got into mini bus to return too airport. We met 2 other groups of people all reporting the same problem . These guys are snide sneaky and damn right rude . DO NOT USE

  • October 2021

    Date of hire (month/year)

  • Malaga

    Country & City of hire

  • Good

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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Centauro_Rent_A_Car's Response to Carlossantana's Review

Written on: 05/11/2021

"Hi, thank you for sharing your rating of your car rental experience with us.
Please note we require all customers to either opt for our Smart cover on arrival, which covers all eventualities, or leave a 1050€-2100€ deposit, regardless of whether they have purchased private insurance prior to arrival.
All the information is on our terms and conditions.
If you have any doubt, you can contact us via the site.
Kind regards, Centauro Rent a Car"

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