Very fine Pre-scratch car pretending money from insurance

Click here if this is your business
★★★☆☆
2.7 / 5
43% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

Bogdan_ando's review of Centauro Rent A Car

★☆☆☆☆

“Very fine Pre-scratch car pretending money from insurance”

Written on: 19/07/2019 by Bogdan_ando (1 review written)

Me and one friend of mine got robbed by Centauro Crete. We got two cars, inspected at pick-up, didn’t saw very fine scratch, IN THE SAME position, on the right side of the car under the door, on the frame. I repeat, in the same position on both cars. They pointed immediately at the return inspection They pretended 450€ euros for the scratch even it was smaller than the limit for claim. We also wait for them a lot in the airport although we phone them that we arrived. Avoid them.

  • 20.06.2018

    Date of hire (month/year)

  • Greece, Chania, Crete

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Centauro_Rent_A_Car's Response to Bogdan_ando's Review

Written on: 22/07/2019

Hi,
Thank you for sharing your comments of your car rental experience with us.
Please note the damage policy is clearly explained in the rental terms and conditions. All existing damage is registered on the contract when collecting the car and any new damage will unfortunately have to be paid for. Please note we do not blame our customers for the damage, but if the damage is made during your rental then unfortunately you are responsible for this.
If you have any queries, you can contact us and we will provide all the necessary information.
Kind regards.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0