Amazing car giving service!poor car giving back experience

★★★★☆
4.3 / 5
87% of users recommend this
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Clarkevy445's review of Cartrawler www.cartrawler.com

★★★★★

“Amazing car giving service!poor car giving back experience”

Written on: 06/11/2019 by Clarkevy445 (1 review written)

We booked car in Spain Malaga aerport.
Office was located straight after bags picking up line
We traveled with infants. And it wasn't the easiest part of this travel.
But we haven't been qued to been served too long, about 3 minutes waiting time after we had our que ticket.
The lady in desc served us very quickly.
And after about 10 minutes or less,we were on lift to go downstairs to parking.
Because we need to take a car key in another office.
We haven't been queing in parking.
We got our key and went to find our car. Which wasn't easy. Because numbers of parkings were a bit mixed...
Finally we found our car,started to put our bags in,and i realized that car is automatic,which i didn't want.
My partner went to office again,and in few minutes we get our new car. Manual and with gps
Staff was very helpful and friendly!

Only thing we didn't like. It's process to dropping key back when you return car.
We were in airport at 6:30 am, cos our flight was early. But office in parking was still closed.
In email there wasn't any information how to drop key back. Just written that " to drop if key,go to terminal 2 ,our office is on floor-1. After long travel from parking to airport terminal, with bags and infants ,we asked someone where we need to drop car key? Cos all offices are closed.
They told us that we need to go back to parking and drop key in box.
And we nearly miss our flight, because we traveled all the way back to parking. Which was about 15 minutes fast walk through all airport...
Finally we get to parking office and behind main office door, there are little window with box for key.
Amazing car, but poor key drop process.
Need to explain better how to do it.

  • 11/2019

    Date of hire (month/year)

  • Spain

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Excellent

    Choice of vehicles

  • Customer Service

  • Value For Money

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