Complete confusion

4.3 / 5
86.8% of users recommend this
  • Customer Service

  • Value For Money

SheldonianlyYours's review of Cartrawler


“Complete confusion”

Written on: 13/02/2019 by SheldonianlyYours (4 reviews written)

This company (under its different trading names: CarTrawler, mietwagecheck, driveboo) is completely confused about a booking's details - symptom of a complete lack of communication between them and the individual car rental providers! For instance, they wrote me several contradictory emails about whether winter tyres are or are not payable extra (or whether they even are available at all!), despite those being shown as 'included' in the booking process. Also, tried to show unsolicited insurance on me that I never opted for, and which I had to spend time figuring how to cancel. NOT recommended.

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