CarJet Review

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★★★☆☆
3.1 / 5
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  • Customer Service

  • Value For Money

usmanahmed_1975's review of CarJet

★☆☆☆☆

“Alert.. AVOID carjet m.carjet doyouspain ACE Car...”

Written on: 24/09/2021 by usmanahmed_1975 (1 review written)

Alert.. AVOID

carjet
m.carjet
doyouspain
ACE Car Rental - Manchester

Booked & Paid for a car rental (Manchester Airport CarJet Ref: CJT-40173845) on 14th September 2021.

On 17th September when I arrived at Manchester Airport I called them and they advised me to go to Car Rental Village. On arrival at car rental village I called again and was shocked with the answer, which was:

" We do not have car until Monday so go to any other car rental company to rent a car."

When I asked why you confirmed the booking if you did not had the car they reply was to speak to CarJet as I am ACE car Rental and I have no Booking for you.

At the spot I had to rent a car again from AVIS Car Rental and paid 4 times the price as I had no other option at that time.

Zero Customer Service as finally got in touch with customer service after 5 days of trying thier number.
Instead of an opology, she told me that "I have to check with the car rental company if I was telling the right thing". And then she sent me an email from info2(at)doyouspain.com


(DYS - DoYouSpain)
24 Sep 2021, 19:24 CEST
Good afternoon,

Thank you for contacting us.

I’m sorry to hear that you had problems with your rental.

We’ve contacted the hire company about the issue you’ve mentioned and will get back to you as soon as possible.

Kind regards,
María
DoYouSpain.com

Please please please never rent a car from Car Jet. They say on their website that they have millions of happy customer... but when you read reviews on reviews.io and google you will find close to 3% people who recommend them. I wish if I had option to give them -5 Stars.

Worst company every. Will never use them again and my recommendation is :

AVOID

  • 14th September 2021

    Date of hire (month/year)

  • Manchester United Kindom

    Country & City of hire

  • Customer Service

  • Value For Money

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