Disgusting service!!!!!

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DisgustedofRomford's review of CarJet

★☆☆☆☆

“Disgusting service!!!!!”

Written on: 22/09/2021 by DisgustedofRomford (1 review written)

Arrived at Dublin Airport 18/9 called to ask for clarification of our pick up and was told to wait under bridge at T2 and we would be collected. Nobody came. We made our own way to area 16 as set out in our original instructions and o then called the same contact number as before. This time I spoke to a man who said and i quote. "I can tell by the fact your talking to me that your a Carjet customer, i have been telling them for 2 years not to tell people to go to area 16 as we don't pick up from there". He took my name and then informed me I was late had missed my pick up time and the reservation had been cancelled and that there was no car and that they had nothing there for me as they were fully booked.
DISGUSTING CUSTOMER SERVICE. INACCURATE INSTRUCTIONS AND RUINED OUR TRIP.

  • 18th September 2021

    Date of hire (month/year)

  • Dublin Airport

    Country & City of hire

  • Customer Service

  • Value For Money

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