Awful. Avoid

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JaylenCantuItalian435's review of CarJet

★☆☆☆☆

“Awful. Avoid ”

Written on: 05/08/2020 by JaylenCantuItalian435 (1 review written)

bsolute disgrace. Our flight was cancelled so we emailed at 7.26am, 6 hours before we were due to pick up. They did not bother to ring the car company to let them know we were going to be late so they didn’t hold the car. They emailed back at 4.30pm to say our original booking stood....we called the car company directly who told us car jet had not been in contact and if they had they would have saved the car.
We were then told the website does it all automatically...when we explained we had done everything they had asked on the website the lady on the phone said ‘you don’t use the website booking to modify, you have to call’. Great! So a website that is not fit for purpose and it takes them 20 mins to answer the call....if at all. We want our £80 deposit back and will never use this company again...looking at the reviews today it appears lots of people feel the same! Disgusting! I shall ensure this review is on every social media platform possible as I wouldn’t want anyone else to have to deal with this.

UPDATE Despite telling us they couldn’t confirm a modification to the time of pick up they have charged us €8 for ‘considering it’. So now it’s €88 you owe us. Also interesting to note that the deposit you pay is not actually a deposit, it doesn’t go to the car lender or secure the car, it’s actually a handling fee. This is misrepresentation and goes against the consumer rights act 2015 in the U.K. REGARDLESS of where your company is based, if you trade in the U.K. you are bound to trade under these rights. STILL WAITING FOR A RESPONSE! AWFUL

  • 08/2020

    Date of hire (month/year)

  • Greece

    Country & City of hire

  • Customer Service

  • Value For Money

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