Difficult to contact them

Click here if this is your business
★★★☆☆
3.4 / 5
65% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

PhillipKP's review of CarJet

★☆☆☆☆

“Difficult to contact them”

Written on: 11/11/2019 by PhillipKP (1 review written)

Rented a car through CarJet, and was sent to Green Motion near Gatwick Airport. Not a happy experience, and just avoided being charged for damage they had failed to disclose.

A few weeks later, accidentally booked with CarJet again and paid in advance, including insurance. When I realised my mistake, I cancelled both the car rental and the insurance. I received a confirmation from Portugal of the cancellation, and a £77.30 refund for the car rental, but not for the insurance. I then received an email saying I had not paid and should now pay £65.40 for the car rental plus £35.91 for the insurance -- different figures from what I had actually paid. And no way to write to them. There is no email address on their website.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0