Difficult to contact them

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CarJet
★★★☆☆
2.8
From 357 reviews
49.6% of users recommend this

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  • Value For Money

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PhillipKP's review of CarJet

“Difficult to contact them”

★☆☆☆☆

written by PhillipKP on 11/11/2019

Rented a car through CarJet, and was sent to Green Motion near Gatwick Airport. Not a happy experience, and just avoided being charged for damage they had failed to disclose.

A few weeks later, accidentally booked with CarJet again and paid in advance, including insurance. When I realised my mistake, I cancelled both the car rental and the insurance. I received a confirmation from Portugal of the cancellation, and a £77.30 refund for the car rental, but not for the insurance. I then received an email saying I had not paid and should now pay £65.40 for the car rental plus £35.91 for the insurance -- different figures from what I had actually paid. And no way to write to them. There is no email address on their website.

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