The company did not show all charges online

3.1 / 5
55% of users recommend this
  • Customer Service

  • Value For Money

focusonskills's review of Capital Car and Van Rental -


“The company did not show all charges online”

Written on: 13/08/2015 by focusonskills (1 review written)

I booked a people carrier online with European cover, intended to take my family to Europe. After arriving at the branch, they told me that the European cover only cover France and I have to pay GPB200 for each additional country I go. The price listed online also does not include VAT so I had to pay that for the whole booking. Also, they need to charge GBP5000 for security deposit as opposed to what is mentioned online during booking process (GBP350). Luckily I brought cards with that amount of limit, otherwise they will ask you to pay additional GBP24 per day to take insurance to reduce excess to GBP350.
I ended up paying 70% more than the listed price booked online!!
The car is new and in good condition and I'm satisfied, but the company need to show the actual price online instead of cheating customers this way.

  • 07/2015

    Date of hire (month/year)

  • london

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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