Watch out - Avis charged twice for car rental

★☆☆☆☆
1.4 / 5
10% of users recommend this
  • Customer Service

  • Value For Money

306Harvey's review of Avis Car Hire

★☆☆☆☆

“Watch out - Avis charged twice for car rental ”

Written on: 20/07/2021 by 306Harvey (1 review written)

We rented and prepaid for a Avis rental car from Nashville airport. As our flight to Nashville was delayed we rang Avis Nashville to tell them we would be 30 to 45 minutes late. They said that was ok and would note our booking.

When we arrived within the extended time for picking up the car, Avis said our booking was cancelled snd though all cars now fully booked they would honour the rental but we had to pay again and this cost 30% more. So we had to pay twice for the same car.

They blamed it on Priceline. But we had called the Avis helpline.

We called Avis help twice. Got through second time and they then transferred us to a supervisor who did not let us talk and hung up on us.

We called again snd was placed on hold for 1 hour 20 minutes or so. We gave up waiting. Will try again.

But watch out with prepaid rentals with Avis!!!!!

  • july 2021

    Date of hire (month/year)

  • nashville usa

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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