Avis Car Hire Review

★☆☆☆☆
1.4 / 5
10% of users recommend this
  • Customer Service

  • Value For Money

Terryjw151's review of Avis Car Hire

★☆☆☆☆

“Through Holiday Autos I booked and pre-paid for a car...”

Written on: 24/05/2018 by Terryjw151 (1 review written)

Through Holiday Autos I booked and pre-paid for a car in Malta to be picked up at 8.00 pm. At the desk I was presented with the usual reams of conditions of hire, which included some "Optional Services". This listed "Up front fuel charge" (which I did not want) and "Additional services". Further down, under "Additional services" after four other services which I did not need, was "Included Meet Late Arrival".
When I got home 25 euros had been deducted from my credit card account. It turns out that late arrival means arriving at 8.00 pm even though that was when the car was booked from, and the quoted price and prepayment did not cover it, even though there was no way one could hire a car without it. Needless to say no one mentioned it at the time.

  • 03/2018

    Date of hire (month/year)

  • Malta

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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