Not Honest in its approach. it should be no stars

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rajmav7's review of Auto Europe Car Hire - www.auto-europe.co.uk

★☆☆☆☆

“Not Honest in its approach. it should be no stars”

Written on: 17/08/2017 by rajmav7 (1 review written)

I booked a car through Autoeurope for Avis a BMW 218 paid more for the BMW than other cars form Auto Europe/Avis web site and also paid the Collision Waiver Damage (CWD) insurance when booking. This insurance is with Auto Europe and not with Avis.
When i arrived at the airport to collect the car i was informed by the Avis staff that the CWD does NOT cover the full value of the excess for the insurance if you involved in an accident. If you read the T&C's they say it covered for the full amount. So, needing to leave the airport i asked how much to more do you need to cover the excess they replied nothing will take a pre authorization on your credit card for 1,600 euros. i needed to go so handed over my card and awaited my keys.
Oh...keys for a Ford Focus that's the only car we have in the same class well i booked a BMW and called Auto Europe yesterday to confirm, "that's all we have" came the reply..."take it or we will cancel your booking" i expected better from Avis an international company, in the end they gave me a Fiat 500 L which was a lot cheaper on the Auto Europe web site.
With the bad experience i would will not use them again....its shame that companies behave in this manner.

  • Aug 2017

    Date of hire (month/year)

  • Italy Pisa airport

    Country & City of hire

  • Average

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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