Disappointed

★★★☆☆
3.2 / 5
58% of users recommend this
  • Customer Service

  • Value For Money

CristianLondon's review of Auto Europe Car Hire - www.auto-europe.co.uk

★☆☆☆☆

“Disappointed”

Written on: 04/02/2016 by CristianLondon (1 review written)

I've used Autoeurope to hire a car in Poprad, Slovakia.
By mistake I've picked up the wrong airport, for which I will take all the blame.
What happen afterwards is a different story.
It was 17.00PM local time, and Autoeurope said first they will get the car to me in 1 hour ( it was just 70km away), at 18.00 they said it will take another 2 hours.
At 20.00 we got kicked out of the airport ( they were closing) and because there was -14 outside we decided to take a taxi to the hotel and asked for the car to be delivered directly to the hotel (just 38km away) but I've been asked to pay another euros in top of the 98.00 euros which I already paid to have the car delivered to the correct airport.
Finally I took a taxi again to come and collect my car, which was delivered at 11.00pm local time.
I'm normally not writing reviews, but this one deserves one.
Best regards, and stay away! Cristian

  • January/2016

    Date of hire (month/year)

  • Poprad/ Slovakia

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

Autoeuropeuk's Response to CristianLondon's Review

Written on: 12/02/2016

Hi

Thank you for the feedback regarding your vehicle rental.

It does seem like you may have dealt directly with the supplier for the change in airport, if you could please contact Auto Europe directly with further details we can look into the process and work with the supplier to improve o their local service.

Many Thanks
Melanie
Auto Europe

Reply to this comment
Report this review
Was this review helpful? 0 0