Shady sales technics

★★★☆☆
3.2 / 5
58% of users recommend this
  • Customer Service

  • Value For Money

Oleg1's review of Auto Europe Car Hire - www.auto-europe.co.uk

★★★☆☆

“Shady sales technics ”

Written on: 24/01/2016 by Oleg1 (1 review written)

I've booked a VW Golf (or similar). However when I arrived, the sales rep offered me Skoda Fabia, claiming that there is no VW Golf available. The rep also tried to sell hard their 4x4 cars which "only today" have a 50% discount. I complained that the Skoda Fabia is not from the same class, however the rep still insisted that there is nothing else he can offer. Only when I asked to speak with the manager, they suddenly discovered that a VW Golf is available. You wouldn't get this kind of service from Avis or Hertz.

  • 17/01/2016

    Date of hire (month/year)

  • Geneva, Switzerland

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

Autoeuropeuk's Response to Oleg1's Review

Written on: 03/02/2016

Dear Client

Thank you for your feedback, from which supplier did you collect the vehicle from?

Please do contact the Auto Europe Customer Service Team so that this can be further investigated.

Kind Regards
Melanie
Auto Europe

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