Hidden costs

★★★☆☆
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  • Customer Service

  • Value For Money

Brownefm25's review of Auto Europe Car Hire - www.auto-europe.co.uk

★★★☆☆

“Hidden costs”

Written on: 28/12/2015 by Brownefm25 (1 review written)

This is the second time we had to pay a lot extra because insurance wasn't clearly stated in the booking therefore the overall total works out to more than booking directly with car rental companies.

  • Dec 2015

    Date of hire (month/year)

  • Austria

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Excellent

    Choice of vehicles

  • Value For Money

Autoeuropeuk's Comment

Written on: 06/01/2016

Dear Customer
Thank you for your review and we are sorry to learn that you were not completely satisfied with your Auto Europe booking.
In a bid to be as transparent as we can with these terms we do list them in the section that must be 'ticked' before you confirm you reservation. We do list them on the car hire voucher, that you receive once the booking has been made. These terms outline al items included and not included in the pre-paid rental voucher.
Here it is also listed any charges that may be applied locally by the car hire supplier.
Should you require additional information regarding this matter please do contact our team directly
Kind Regards
Melanie
Auto Europe

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