Alamo

★★★☆☆
3.2 / 5
58% of users recommend this
  • Customer Service

  • Value For Money

Gilberto1994's review of Auto Europe Car Hire - www.auto-europe.co.uk

★★★☆☆

“Alamo ”

Written on: 19/11/2015 by Gilberto1994 (1 review written)

I had rented a 4 door economy size car, and that's what was on my voucher. However, the person at the Alamo desk told me that their economy cars are 2 door and there would be an additional daily cost to upgrade to a 4 door. I was not prepared to pay this. She said that's what Alamo offers and would not accept that my voucher showed that I'd contracted for a 4 door car. I have rented economy size cars through Auto-Europe for many years and had never encountered this problem with any other auto rental company in the USA. I will not rent from Alamo again, although I will use Auto-Europe again. I would like the voucher to have a better description of what is included in "Basic Roadside Assistance".

  • USA

    Country & City of hire

  • Good

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

Autoeuropeuk's Comment

Written on: 26/11/2015

Dear Client

Thank you for your feedback and we are sorry to hear that Alamo did not provide the high level of service we expect from all of our partners.

Your review will be passed to our management team so that they can prevent further issues of this nature.

Kind Regards
Melanie
Auto Europe

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