Poor Service in USA

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  • Customer Service

  • Value For Money

Caitlin56's review of Auto Europe Car Hire - www.auto-europe.co.uk

★★★☆☆

“Poor Service in USA”

Written on: 16/10/2015 by Caitlin56 (1 review written)

Have used Auto Europe a number of times and the service from the website booking has been good. However, twice on picking up the car at the location(Newark and Washington airports there have been problems. On both occasions the staff have tried to get us to take an inferior car to that booked. They use the excuse that we have to have what is available and not what booked. We have stood our ground and argued although tired from journey and eventually they found an appropriate car. Funny that! I think these people Alamo and Avis are letting the overall service down.

  • September 2015

    Date of hire (month/year)

  • Washington Dulles Airport

    Country & City of hire

  • Good

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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