Zombified staff at LA....

★★★☆☆
3.2 / 5
58% of users recommend this
  • Customer Service

  • Value For Money

Lyric463's review of Auto Europe Car Hire - www.auto-europe.co.uk

★★★☆☆

“Zombified staff at LA....”

Written on: 03/10/2015 by Lyric463 (1 review written)

The booking through the website was easy, but this seems to be an LA thing with the agents at Alamo trying to upsell everything,

The chap I spoke to was obviously having a bad day, and said the bare minimum of words in mumbles: "Card and licence'... "you want roadside?"... "go outside"...

He made no eye contact and just tapped his keyboard while occasionally sighing and huffing. Whilst I am disabled and burdened with a lot of luggage, none of the staff asked if I needed help and stood watching me struggle over the curbs, and then after picking a car, the lady at the barrier at least managed a smile.

As I said, this seems to be an LA thing as I had just had a car in Seattle with completely different positive experience, but basic communication skills and humility might go a little way to make the experience of travelling easier,

The shuttle bus drive was good though and helped me unload my bags at the terminal.

  • September 2015

    Date of hire (month/year)

  • LAZ California

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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