Aggressive Insurance sales scam

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  • Customer Service

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jimmyegypt's review of Auto Europe Car Hire - www.auto-europe.co.uk

★☆☆☆☆

“Aggressive Insurance sales scam”

Written on: 24/10/2021 by jimmyegypt (1 review written)

I booked a car from Autoeurope through Europcar's website in the UK (who are the brokers and who are actual hirers can be difficult to work out), prior to our week long holiday to Sicily. After spending time researching prices, insurance information and reviews, I paid £70 -£80 extra for the recommended full cover insurance to avoid potential issues. I read the extra detailed information for this add on and I was confident everything was fine. The total hire was around 100 more expensive than the cheapest available but I felt better having the peace of mind. On picking up the keys from Autoeurope at Palermo Airport I received a VERY aggressive sales push from the Autoeurope rep. He virtually demanded that I buy the extra top up insurance from him. He told me that the insurance i had bought through Europcar's website was the broker's insurance and didn't mean anything and was worthless stating that any scratches more than 20mm would be charged for and could work out very expensive for me. Sicily's roads in towns can be very narrow and driving is very difficult be stressed. I held my ground and refused which seemed to annoy him. We arrived quite late at night and were tired after our long journey. On inspecting our hire Fiat 500 we were amazed and disappointed to see there were dents and scratches everywhere! The car was so dented and marked it would be difficult to find a door, wing or bumper without a mark. I videoed the entire exterior of the car in case we had any problems when we returned it. The car was great inside though it hadn't been cleaned! It performed flawlessly during our stay and I really enjoyed driving it! I usually drive a much larger automatic car but this small manual car was fun to drive! However the insurance threat was always in the back of my mind throughout the holiday. Returning the car was easy and the gentleman who booked the car in on my return couldn't have been friendlier and made the process very easy. 5 stars to this gentleman and 1 star or actually zero to the guy in the desk who tried to force extra insurance on me and made me worry about this during our holiday!

  • October 2021

    Date of hire (month/year)

  • Palermo Airport, Sicily

    Country & City of hire

  • Poor

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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