Auto Escape Reviews - www.autoescape.com

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Latest Reviews

★☆☆☆☆

“terrible”

Written on: 21/10/2017 by 310Wallace (1 review written)

hired a car through Autoescape to be picked up at Milan Airport from an off-airport site. However Autoescape provided the wrong name of the car hire company and misleading information as to how to find them. ended up wasting 1 1/2 hours trying to track them down and I wasn't the only one. have put in a complaint over a month ago but they haven't bothered responding. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Delay caused extra cost”

Written on: 21/09/2017 by Conway421 (1 review written)

I arrived at destination a couple of hours late to find that the car rental no longer had the car I had reserved and already paid for, but a slightly larger one that came at extra cost. Being late picking up a car at an airport destination is very common and I guess the reason why you give your flight number is also so that they can see whether there are any delays. I never had this sort of problem before. When I contacted Autoescape, all they said is that I read the Terms and Conditions and… Read Full Review

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★☆☆☆☆

“Read correctly the T&C from the country where you rent”

Written on: 07/07/2017 by DaiW (1 review written)

Just had a terrible experience with AutoEscape for 1 week rental. They are brokers not car rental company so whatever you do ensure that you have read all the T&C line by line. Or else you will have a surprise. I wanted to cancel my rental as I have found much cheaper for a much larger vehicle. The UK T&C indicate total refund if done 24 hours prior to rental date but as I was renting in France it became the French T&C and so lost 30eur...Or you have a 1 year credit with them .. For sure - I… Read Full Review

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★☆☆☆☆

“Autoescape - Fraudulent behaviour”

Written on: 05/07/2017 by 177Baldwin (1 review written)

I rented a car for 2 days last week. When booking the car I specifically looked for a deal that included unlimited mileage and a one way rental, and paid more for this. After renting the car, the rental company sent me a bill for these additional points, doubling the cost of the rental. On reviewing the documentation from Autoescape, I find that on the 3rd page of the email confirmation, they've included different conditions to what I had signed up for. Short story, do not believe what… Read Full Review

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★☆☆☆☆

“Crazy deposit”

Written on: 23/06/2017 by 346Hay (1 review written)

I went on auto escape car hire website booked a vehicle for use in Italy then later after booking confirmation they asked for €1500 as deposit. They took half of the money I paid as cancellation. Their communication is bad no good English. Please don't book with them unless you live in Portugal where they got office… Read Full Review

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★☆☆☆☆

“Disastrous: No car, no cancellation notice, no refund! ”

Written on: 02/06/2017 by Cookeml167 (1 review written)

One star is too generous for the current service this company provides. I have booked a car, confirmed and paid in advance. On pick up time, the car was not available, their call centre was closed and guess what, it was nobody's fault!. I was forced to book a new car at a higher cost through another car renta at a much higher price on the day. As the call centre opened on Monday I called autoescape to try an recover the money I had paid for the service not provided. Terrible customer service… Read Full Review

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★☆☆☆☆

“Could not have been worse”

Written on: 21/05/2017 by 80Woodard (1 review written)

Virtually all information on the voucher was wrong. I checked with both parties before my trip and the AutoEscape said "if there are differences we will refund the claim". The difference was 320€ on a 120€ hire. Yes, I ended up paying 320€ more and the rip-off company claims that they cant do anything since this is between me and the rental car company, because we signed a contract. They take no responsibility for the difference in CDW of 600€ and out of hours charge of 50€. Would… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 16/03/2017 by Mudprawn (1 review written)

Booked a car through Autoescape. My account login was sent to me which I clicked on and it said the money had been paid and the booking made. Arrived in South Africa from UK where the car company had said there is no booking. Apparently my payment was rejected. I was not informed and my account on autoescape has always said booking made and paid for. Ended up having to pay additional to rent a car on the spot. Total incompetence and pathetic service… Read Full Review

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★☆☆☆☆

“Terrible Service!!”

Written on: 07/11/2016 by Jimmyq231 (1 review written)

Awful! I regularly travel to and from Ireland and each time I use comparison websites to book a car. On this occasion I decided to use Autoescape as they were offering me what I thought was the best deal. I booked my car and received an email from them immediately after. Two days before I travelled I signed in to print off my booking confirmation and found that my booking had been cancelled. I rang autoescape and they told me the car I booked wasn't available so the booking was never… Read Full Review

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★☆☆☆☆

“No refund”

Written on: 07/10/2016 by Fitchij401 (1 review written)

I booked a car in October 2015 for use in December 2015. I had to cancel and asked for a refund. I am only talking £35! I was told I had to have a credit note. OK. I tried to book a car in September this year and was told I could not use the credit note as it was from 2015, I would have to raise a ticket on the website and ask for a refund. I did this. After 2 weeks I get a reply to say I can not get a refuns I will have to make a new booking before October 12th which is in 5 dys. What a bunch… Read Full Review

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★☆☆☆☆

“Worst car rental company ever”

Written on: 07/10/2016 by sierra32 (1 review written)

I have had the most unpleasant experience of ever booking a car with this company. I went online and booked a car for the same day from London Heathrow. I live local. I did not receive any email from them and since it was Sunday, their offices were closed as well so I had no idea where to pick up the car from. I went on their website and tried to modify the booking but it did not allow me. Tried cancel but it also did nothing. I then called them next day on Monday to arrange for a pickup on… Read Full Review

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★☆☆☆☆

“AUTO ESCAPE MOST DISHONEST CAR RENTAL COMPANY ”

Written on: 08/09/2016 by Kasey49 (1 review written)

FES AIRPORT OR WORLWILDE NEVER RENT WITH AUTO.ESCAPE.COM FAKE RENTING COMPANY. … Read Full Review

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★☆☆☆☆

“Just don't use...shoddy, awful company.”

Written on: 05/08/2016 by JaneConway72 (1 review written)

I made the mistake of using Autoescape, powered by carRentals.com...without checking any reviews. Big mistake, I learned the hard way..having turned up to our location expecting to have a car we were informed by Avis that they had not accepted the booking and cancelled it because they didn't have the soft top car we wanted. Autoescape failed to inform us of this, maybe expecting Avis to give us another car. Avis had no more cars. Autoescape don't have a number you can call on a weekend!!… Read Full Review

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★☆☆☆☆

“Please please do not hire from this company. ”

Written on: 08/04/2016

Please please do not hire from this company. We did not get a car… Read Full Review

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★☆☆☆☆

“Dishonest or utterly incompetent”

Written on: 31/03/2016

DO NOT use AutoEscape for rental car bookings! Also, be wary of their affiliates/subsidiaries - carrentals.com and cardelmar.com. They are either dishonest or utterly incompetent and their business is a sham. They are also only a middleman for booking cars through regular rental services - you are MUCH better off dealing with reputable companies directly rather than this third-party site. I cancelled a booking I had made with them in France through their .fr page. When I later tried to use… Read Full Review

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★☆☆☆☆

“They are a third party website selling "vouchers" for...”

Written on: 04/10/2015 by MollieDouglas11 (1 review written)

They are a third party website selling "vouchers" for rental cars. (This is not clear while checking out.) What does this mean? It means for a weekend rental, AutoEscape said I owed ~60 Euro, and when I got to the Hertz counter the total ended up being ~$180 Euro. This was absolutely unclear in the check out process. They had phases like, "You're all set for your compact rental" and "check here for extras" and listed a car seat, etc. - all things I didn't need making me think I was set to… Read Full Review

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★☆☆☆☆

“Avoid Autoescape like the plague!!”

Written on: 03/09/2015 by lilice0 (1 review written)

Autoescape will provide you with the worst service ever!! I wouldn't even call it a "service" in fact. I rented a car via this website and subscribed to the "premium" insurance, just to be on the safe side. I unfortunately had an accident with my rental car and had to spend hundreds of euros to fix the car. But this wasn't the worst part. I then got in touch with autoescape and discovered that they have a totally FAKE CUSTOMER SERVICE. They kept on giving me various numbers to call... to then… Read Full Review

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★☆☆☆☆

“insurance or not, you won't get your money back”

Written on: 12/08/2015 by altequilas (1 review written)

If you take an insurance with them make sure you declare any accident maximum two days after it happens otherwise you won't get your money back, also if you try to contact them, GOOD LUCK, so basically you have to declare the accident maximum two days after it happened but you can't get in touch with them, can you see the problem? Just pay a tad extra with another car rental company, it's definitely be worth it if you have any problems… Read Full Review

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★☆☆☆☆

“Avoid at all cost”

Written on: 01/08/2015 by ChrisMama6 (1 review written)

Autoescape is simply not a good or reliable tool for anyone needing to reserve a car. My story as many I have found on the web. Looked online to find a larger model car as we were 7 traveling to Florence Italy, it was rare and expensive as it was 2 weeks before, but I found a good match through their website. After 4 days of not receiving confirmation or the voucher I sent an email inquiring about the delay. 2 days later I get a reply saying that they were sorry that after all no vendor had any… Read Full Review

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★☆☆☆☆

“its in the name ESCAPE from this outfit”

Written on: 30/03/2015 by Aidynm313 (1 review written)

Initially the transaction appeared twice on my CREDIT CARD STATEMENT which I spotted and rectified before the car hire began. At the GOLDCAR desk in Alicante Airport I was informed the contract was terminated as I should have collected the car sooner. Couldn't contact the ESCAPE people....they'd gone. Resurrected the hire with the ESCAPE TEAM the next day only for GOLDCAR to say they new nothing about it and were not inclined to check either. I hire regularly, usually through DoYouSpain and… Read Full Review

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