Requesting a refund & or reasonable agreement

“Requesting a refund and or reasonable agreement”

Written on: 01/07/2022 by Tyrell87 (1 review written)

My cousin arrived form Italy at SFO and immediately went to the Alamo car rental to pick up his vehicle- he was not able to produce a credit card as he discovered that it was lost. Alamo would not rent him a car. I rented him a car under my name. Several days later, he inquired about a refund, and was told by ARGUS that he would not get a refund. We find this unacceptable and unreasonable as the 750 euros that he paid Argus was never claimed by the rental car company. We agree to a reasonable penalty, but the complete loss of his 750 euros is robbery and completely immoral. There needs to be some empathy and consideration for situations that are beyond normal control.