Will NEVER use again

★★★★☆
3.7 / 5
74% of users recommend this
  • Customer Service

  • Value For Money

214Lewis's review of Alamo Car Hire www.alamo.co.uk

★☆☆☆☆

“Will NEVER use again”

Written on: 02/01/2021 by 214Lewis (1 review written)

We were given a damaged car, but told this damage was too small to be registered. Upon returning the car, the young manager there told us this was fine, we would not be charged for the damage, and refunded our deposit. One month later a huge bill for nearly £900 arrived. Our queries were stonewalled, and we were treated appallingly. More customers need to make official complaints to stop this from happening again and again. I am still reeling from this experience, and will not give up until this matter is resolved satisfactorily.

  • July 2020

    Date of hire (month/year)

  • London Heathrow

    Country & City of hire

  • Poor

    Condition of vehicle

  • Customer Service

  • Value For Money

Alamocares's Comment

Written on: 12/01/2021

Thank you for your review. If you can provide a few more details, we would be happy to look into this further for you. Please email us with your contact information, your reservation or rental agreement number and the details of your experience stated above. - ED

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Alamocares's Comment

Written on: 12/01/2021

Thank you for your review. If you can provide a few more details, we would be happy to look into this further for you. Please email us with your contact information, your reservation or rental agreement number and the details of your experience stated above. - ED

Reply to this comment
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