After Sales Care

★★★★☆
3.8 / 5
74% of users recommend this
  • Customer Service

  • Value For Money

Ayers310's review of Alamo Car Hire www.alamo.co.uk

★☆☆☆☆

“After Sales Care”

Written on: 10/06/2019 by Ayers310 (1 review written)

I've recently come back from America.I rented car which I had no problem with.It was after I handed the car back I realised I had left my driving glasses in the car but I had gone on to Miami.I called them to ask if they could forward them on.They said the car had gone out for 3 days but they would fast track them to me.They never arrived and I tried contacting them several times after to no avail. My hotel that I was staying in even tried contacting them and they had exactly the same problem. Hence I had to come home with no glasses and I now have to buy a new pair which is completely unnecessary . They ask you to leave a message too but never return the call. The same happened when my hotel called them.

  • May 2019

    Date of hire (month/year)

  • America Nasville returned to New Orleans

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

Report this review
Was this review helpful? 0 0