Discover Cars Reviews - discovercars.com

Discover Cars Reviews - discovercars.com

User reviews
3.4

Comfort of journey

4.0

Customer Service

3.5

Ease of Navigation

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Discover Cars Reviews - discovercars.com

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Discover Cars Reviews - discovercars.com
4.22 4,776 user reviews
568%
414%
33%
22%
113%
3.4

Comfort of journey

4.0

Customer Service

3.5

Ease of Navigation

3.3

Easy to find

3.6

Overall cleanliness

3.5

Punctuality

3.6

Quality of website

3.4

Rate your Companion

3.4

Travel Experience

4.1

Value For Money

User Reviews

Yaacov Sherban
3

Customer Service

1

Value For Money

1

Overall cleanliness

3

Quality of website

1

Comfort of journey

3

Easy to find

3

Punctuality

3

Ease of Navigation

1

Rate your Companion

1

Travel Experience

The company is OK

The Discover Cars is an efficient and reasonably priced company with good customer service. The problem is in their partners. I have rented a car from throu Discover Cars with Car Rentals in Larnaka Airport. The car was old 144,000 km and very noisy. Since it was late in the evening I didn't return to replace the car.
1
EvaSmith

Hi,

Thank you for sharing your experience with us. We’re glad to hear you found DiscoverCars.com to be efficient and reasonably priced, with good customer service. However, we’re sorry to learn about the condition of the rental car provided by the supplier at Larnaca Airport.

As a rental car comparison platform, we partner with many suppliers and rely on them to meet the quality standards we expect for our customers. It’s disappointing to hear that the car provided did not meet your expectations. Even though it was late in the evening and you couldn’t return the car for a replacement, we understand how frustrating this must have been for you.

We’d like to investigate this further to ensure such situations are addressed with our partner. Could you please email us at [email protected] and include your booking number along with any additional details? This will help us look into your case and seek a fair resolution.

Thank you for sharing your valuable feedback—it helps us improve both our services and our partnerships.

Kind regards,

Eva Smith

Community Manager

Mark Tsugawa
5

Customer Service

5

Value For Money

5

Overall cleanliness

5

Quality of website

5

Comfort of journey

5

Easy to find

5

Punctuality

5

Ease of Navigation

3

Rate your Companion

5

Travel Experience

These Guys are Honest and Legit!

So, I don't normally write reviews, but I'm proud to write this one for Discover Cars. Like most people, while planning a two-week Italian vacation for my family, I searched online for the best prices. There are so many choices and you never know what to expect when you're traveling. You're always afraid that you'll be fleeced by these vendors since they know you're most likely not a repeat customer. I'm very happy to say that Discover Cars is legit and everything proceeded exactly as outlined on their website! They are a broker and they used Target Rent in Italy as the car rental agency. Everything went very smoothly. So here's the best part, I purchased the full-coverage insurance after I found out that my credit card company did not cover international car rentals. It was 88 USD for the two-week rental. When I picked up the car at Target Rent in Milan, the Target Rent representive informed me that this insurance was with Discover Cars and not Target Rent. Therefore, if there was any damage, I would have to pay Target Rent and then file a claim with Discover Cars to get reimbursed. I did not know this nor like it but, since I had already paid for the full-coverage, I declined the additional insurance from Target Rent. Plus, I hoped I wouldn't need either insurance since I'm a good driver. Well, turns out I did indeed need it. Long story short, I had 753 Euros of damage to the car. I worried for days after the accident that I would be fleeced by both Target Rent and Discover Cars. I even tried to read the fine print on the Discover Cars insurance policy, but gave up as it was nearly 30 pages! I figured that they would make it as difficult and time-consuming as possible to get my money back. Turns out all my worries were for naught! Target Rent was very honest and only charged me a fair price for the damages. Plus, they sent me all the documents and photos that I needed to file a claim with Discover Cars. I filed the claim the day after I returned home. It took less than 15 minutes to file the claim. As soon as I submitted the claim, I got an email from DC that acknowledged the claim and said it might take 5 business days to process. This was Friday morning in the U.S. Monday, at 3AM PST, I received an email from DC stating that my claim for 753 Euros had been approved and that I would receive the funds in my PayPal account within 5 business days! Woo hoo! I was beside myself! But, I still had not received the funds, so I did not write this review just yet. Well, since you're seeing this review, you can guess that I did indeed receive the full 753 Euros in my PayPal account today! It was unbelievably easy. I have renewed faith in companies after this pleasant experience. I will use DC for all future international car rentals and, if possible Target Rent in Italy. This was the icing on a great two-week Italian vacation! Thanks DC!
Pavel
1

Customer Service

4

Value For Money

2

Quality of website

1

Comfort of journey

2

Easy to find

2

Punctuality

1

Rate your Companion

1

Travel Experience

Failed a fully prepaid car rental

booked a fully prepaid, insured one-way car rental through DiscoverCars.com with AutoUnion as the supplier. The car was supposed to be delivered to my hotel in Gdansk PL, but no one showed up. When I contacted AutoUnion, they claimed they had no record of my reservation—even after I forwarded them my confirmed voucher. They then told me they have no records for my booking and no cars were available for a walk-in rentals. I tried to reach DiscoverCars Customer service but only bot chat was available. So I had to scramble to find a replacement by myself, taking a taxi to the airport and renting a much smaller car from another company at double the cost. This ordeal cost me around $500 and made me three hours late for a scheduled tour. I’ve reached out DiscoverCars, but so far, no resolution. This experience was incredibly stressful, especially being in a foreign country where I didn’t speak the language. I hope this review helps others avoid a similar situation.
BANI BRATA BISWAS
1

Customer Service

1

Value For Money

1

Overall cleanliness

3

Quality of website

1

Comfort of journey

1

Easy to find

1

Punctuality

2

Ease of Navigation

3

Rate your Companion

1

Travel Experience

Car rental claims Delaying

Terrible experience with DiscoverCars.com. My flight was slightly delayed, and their partner — Premium Car Rental , info - www-rentalpremium — immediately tried to take advantage of the situation by: Charging bogus late hour fees: Forcing me to purchase extra insurance, claiming that if anything happened, they could deduct money from the deposit. unfortunately , I was robbed in the city while the car was parked in a designated parking area. Thieves smashed the front left-side window. I reported the incident to the police and provided all documentation. The car Rental company - Instead of offering any support during this difficult time, the rental company overcharged me and demanded to return the car immediately, asking for €1,050 — which I refused to pay because I already had full insurance coverage through DiscoverCars.com, however they have deducted - 1084 Euro way above the deposit from my credit card total. When I explained the situation, Premium Car Rental just told me to contact DiscoverCars.com — and DiscoverCars.com also failed to provide any help or assistance when I needed it most. This experience was frustrating, unprofessional, and felt completely exploitative. I strongly advice others to avoid DiscoverCars.com. It's a waste of money . they don't support.
1
EvaSmith

Hi,

We are deeply sorry to hear about your challenging experience. What you went through sounds incredibly frustrating, and we completely understand your concerns.

Please allow us to clarify our role. DiscoverCars.com is a car rental comparison platform that works with numerous rental providers to offer the best deals to our customers. However, we do not directly manage the rental process or the terms imposed by rental providers.

That said, we take customer satisfaction very seriously and are here to assist in any way we can.

According to our records, the vehicle was collected after the grace period stipulated by the car rental supplier. Your original booking was scheduled for 14:00 hrs, but the car was not collected until 20:00 hrs. Despite the delay, the supplier provided an alternative available vehicle, which you accepted.

Please note that car rental suppliers set their own grace period policies. If a vehicle is not collected within that timeframe, the booking may be canceled and marked as a "no-show."

Regarding the damages, we regret to inform you that your booking included only the basic waiver coverage. Unfortunately, this means you are liable for any damages incurred, as the waiver does not cover repair costs.

We sincerely apologize that your experience did not meet expectations. We appreciate your understanding and are here to assist you further if needed.

Thank you for bringing this to our attention.

Kind regards,

Eva Smith

Community Manager

ALY
1

Customer Service

1

Value For Money

1

Overall cleanliness

1

Quality of website

1

Comfort of journey

1

Easy to find

1

Punctuality

1

Ease of Navigation

1

Rate your Companion

1

Travel Experience

Very bad customer service

Very bad customer service, i rented a car through them from Baku airport for 9 days, under Booking no. D010787833 and paid the deposit, then upon arrival i contacted the representative to receive my car, nobody answered me for almost 2 hrs. , i contacted customer service they told me that they will make refund for the deposit within 5-10 days , the case was from 8 June , till now i didn't receive any refund yet.
[email protected]
1

Customer Service

4

Value For Money

4

Overall cleanliness

3

Quality of website

2

Comfort of journey

1

Easy to find

3

Punctuality

2

Ease of Navigation

2

Rate your Companion

2

Travel Experience

Impossible peocess adding full insurance

It took me over an hour to add full insurance coverage to my booking. The help center directs you to add Full Coverage through "My Booking - Full insurance" but there is no such path. The only way is to chat with the bot. Finaly I got a payment request with no explanation. I could not tell if this was an additional fee or Full Coverage fee. In the passt Discover Cars ofered Full Coverage before payment for the rental car so you culd know what the total cost will be. The changed the system and the customer got in trouble
Антон Серёгин
1

Customer Service

1

Value For Money

1

Overall cleanliness

2

Quality of website

1

Comfort of journey

1

Easy to find

1

Punctuality

1

Ease of Navigation

1

Rate your Companion

1

Travel Experience

Money talks((

I encountered a problem with the return of the deposit for the car. 50+ days have passed since the car was returned without any comments from the partner, and I am still waiting for my money. The support service promised breakfast, and as of now they have stopped communicating with me via e-mail. And the partner himself completely ignores calls. I do not recommend, I am very upset. Competitors provide service faster and better.
ash
5

Customer Service

5

Value For Money

5

Overall cleanliness

3

Quality of website

5

Comfort of journey

4

Easy to find

5

Punctuality

4

Ease of Navigation

5

Rate your Companion

5

Travel Experience

Excellent Car Rental Experience with DiscoverCars & MJ Adventure Travel – Great Value and Service!

I recently rented a car through DiscoverCars and had the pleasure of being paired with MJ Adventure Travels as the local provider. The entire experience was seamless from start to finish, and I couldn't be more satisfied. One of the biggest highlights was the unbeatable deal offered by DiscoverCars. Compared to other platforms, the deposit required was significantly lower, making it a budget-friendly option without compromising on quality. The onboarding process was quick and hassle-free – I was on the road in no time! MJ Adventure Travels truly exceeded expectations. The car provided was in excellent condition – clean, well-maintained, and performed flawlessly throughout the trip. It's clear they take pride in offering reliable vehicles and professional service. Returning the car and getting the deposit back was just as efficient, with no unnecessary delays or complications. All in all, I highly recommend DiscoverCars and MJ Adventure for anyone looking for a stress-free and cost-effective car rental experience. Great cars, great service, and great value!
1
EvaSmith

Hello,

Thank you for sharing your delightful experience! We're so pleased that booking through DiscoverCars and partners made your journey seamless and stress-free. It's fantastic to hear the car's condition and service exceeded your expectations. Your feedback on the budget-friendly deal and hassle-free process brightens our day! We hope to assist you again on your next adventure.

Warm regards,

Eva Smith

Community Manager

Niller
5

Customer Service

5

Value For Money

5

Overall cleanliness

5

Quality of website

5

Comfort of journey

5

Easy to find

5

Punctuality

5

Ease of Navigation

5

Rate your Companion

5

Travel Experience

Fast support

Fast and friendly support during damage report. Easy to fill out form and quick and precise feed back.
1
EvaSmith

Hi,

Thank you for your kind words! We’re delighted to hear you found our support fast and friendly. Ensuring forms are easy to use and offering quick, precise feedback is what we aim for. Your satisfaction means so much to us, and we’re always here if you need assistance again!

Best regards,

Eva Smith

Community Manager

Arman
1

Customer Service

1

Value For Money

1

Overall cleanliness

1

Quality of website

1

Comfort of journey

1

Easy to find

1

Punctuality

1

Ease of Navigation

1

Rate your Companion

1

Travel Experience

Couldnt change booking because of faulty system

I tried to change the name for one of my bookings (before the time limit), but the app just told me that the car is no longer available.. so i tried calling u guys, but I was told that since its the weekend, the rental Company couldnt help me… i had to book a new car and pay the difference just to change a name… horrible. Will never use you guys again
1
EvaSmith

Hi,

We regret to hear about the challenges you faced with your booking. I completely understand how frustrating it must have been to go through this experience, especially when you were only trying to make a name change within the allowed time frame.

As a rental car comparison platform, we connect customers with rental providers but don’t have direct control over changes or cancellations once the booking has been processed by the supplier. Regarding the name change issue, availability and processing depend on the rental company’s policies and their operating hours.

We’d like to look further into your case and see how we can make this right for you. Please email us with your booking number and review link for a detailed investigation.

Your feedback is invaluable in helping us improve both our customer experience and partnership support. I hope we have the opportunity to change your impression of us in the future.

Thank you for sharing your experience.

Kind regards,

Eva Smith

Community Manager

1 - 10 of 4,776 items displayed
1

Q&A

michelle17311983

Has anyone found someone in customer support that is able to assist with an existing case? I am having an issue filing a claim and it appears no one at Discover cars is available to engage or escalate at this point. We had a not so great experience with the rental car vendor (America Cars in Mexico) and they will not release the final invoice for the damage of a popped tire. They do not deny that the damage occurred, or that we were covered by Discover Cars, and I do have the receipt and bank account statement. They just are not providing the final invoice. They are claiming that this is our own fault for booking with Discover Cars as opposed to purchasing insurance directly from them. Discover Cars will not refund without the final invoice. Has anyone encountered this before? Any tips to resolve? Seems odd that Discover Cars would partner with a vendor that will not cooperate in getting them what they need to provide a customer what they paid for (insurance that covers a flat).

0
rachele88

Hi! I have not credit card, only debit card! If they do not accept it, I cancel the reservation. I read they don't give money back but give credit points. This is true? What can I do?

1
spencerp

You may have to accept credit points for another journey if you cancel. You always have to use a credit card when it comes to rental

Jimbo_james

Why are they so expensive, other local providers are about $20 to $30 cheaper?

1
GedStar

Sometimes the price differential relates to whether the car can be picked up and dropped off rom the airport or not. Discovery do provide this from one of the car parks at Faro which to me is worth paying a bit extra over those that drive you off to some pick up point in Faro.

kathiatonet

Does anyone know how much is the cost for a second driver?

1
discovercarhire

Second driver prices differs from region and car rental agency, when selecting desired location and period of travel, you are able to see the prices under each car "Rate & Car details".

threewheelsmad

I have never heard of this company. The prices seem to good. Has anyone used them in Orlando? How did you get to the their offices? They are around 6 miles from the airport. Any feed back will be appreciated.

2
Jimbo_james

In australia, around $20 to $30 more expensive

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