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Dough1978's review of Routemasters for Hire -



Written on: 23/07/2013 by Dough1978 (1 review written)

It's Tuesday the 23rd of July. I get married on Saturday and I've just been told I don't have a bus for my wedding. I was told an engine blew up on the weekend and they don't have anymore buses. They phoned around and said they couldn't get one. They gave me a modern yellow bus and an Addison Lee bus (too small) as an option. So I phoned around... All the other companies I spoke to were less than complimentary about the company. Having read the majority of these reviews I can see a pattern. When I went to cancel the order completely I explained the other options were not ideal and I could book them myself I also mentioned that other companies did not speak highly of them... To say the verbal reply was defensive is an understatement. I was quoted this website as proof of their service and that the last five reviews were great. Well not this one. I would question where they came from, no one goes online to write a good review. This is the first time I have bothered.
I would have dealt with this calmly but having heard from fellow reviews and people in the business I have been encourage to write this. On the phone I was told "I don't care what other people think" "They are jealous" "I would like the company names, I will take them to court". Possibly the most childish and unprofessional responses I have heard to someone cancelling a booking due to the fact that the person hasn't actually received the serviced they have paid for in full three months in advance. My last point to those reading and possibly the company in question is if they are the best and busiest company out there and all the others are jealous of their success and turnover why do none of those companies have any buses available? They are all busy and doing fine. I would worry about your service, not the service of your competitors.
Lets hope our guests won't be walking to the reception.
Word of advice: work on your phone manner.

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Busclub's Response to Dough1978's Review

Written on: 30/07/2013

We are very sorry about the unfortunate incident that lead to our inability to provide you with our service. The bus breakdown could not have been foreseen but we worked tirelessly to provide you with an alternative. In regards to our reputation, it was a disappointment for us to hear that negative things had been said given our good working relationship with many other companies. As for our positive reviews, we actively encourage customers to post their experiences with us. Whether good or bad, feedback helps to improve our services. Regards, Routemasters For Hire

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Dough1978's reply to Busclub's Comment

Written on: 30/07/2013

I appreciate you getting back to me. However I must inform you that in the three days before my wedding (while still working) I too worked tirelessly to find an alternative. I found three in the end. I went with the first company that found me one, I would have liked to have used all three as they went to so much effort for me. Like you I too hope that any feedback helps to improve your services. Cheers

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