Poor treatment

★★★★☆
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  • Customer Service

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Guest's review of RentalCars.com - www.rentalcars.com

★☆☆☆☆

“Poor treatment”

Written on: 05/08/2017

I am (was) a regular user of Rental Cars. I had a car booked for December. I simply wanted to pick the car up 4 hours later than scheduled as I couldn't get the flight I wanted. Rental Cars wanted to charge me double the cost of the original booking for this small amendment. I spoke to their team, but to no avail.
From what I can gather, an amendment simply means, cancel and rebook at the new market price.
Shame, I used to like booking though this company.

  • December 2017

    Date of hire (month/year)

  • London Gatwick

    Country & City of hire

  • Customer Service

  • Value For Money

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