LOTS OF HIDDEN COST, LIMITED MILE, BE CAREFUL in Marseill

★☆☆☆☆
1.2 / 5
5% of users recommend this
  • Customer Service

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JaidenGallegos414's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“LOTS OF HIDDEN COST, LIMITED MILE, BE CAREFUL in Marseill”

Written on: 25/08/2017 by JaidenGallegos414 (1 review written)

Deposit EUR1200 was required immediatelly in renral counter. If you don't have EUR credit card, YOU NEED PAY OVER GBP70 in addition as foreign currency commission. Also it was limited mileage. BE CAREFUL LOTS OF HIDDEN COST hence low price. (16-22Aug in Marseill)

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By Goldcarrental

Written on: 27/08/2017

Dear Customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain that initial prices on our website are for basic rentals. Then, our customers are free to add as many services as they need, with the consequent increase of the price. But it any case the decision of adding an extra depends only on them.
Also we would like to tell you our prices and conditions are clearly detailed during the booking process as well as in Terms in Conditions our clients accept.

Regarding the deposit, our customers have two options of coverage. First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.

On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered.

We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.

Finally, regarding the payment method. Most of our offices accept both debit and credit cards, however some of them may only accept credit cards. This is all clearly stated during booking process, as well as in our T&Cs, and also in the booking confirmation voucher you received.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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