Firefly Car Rental Reviews

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Firefly Car Rental

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Latest Reviews

★☆☆☆☆

“Unauthorised charges”

Written on: 09/11/2017 by Zayden424 (1 review written)

After we had returned the car we were charged £200 for insurance that we had declined to take as we were already fully covered with the insurance we had bought when we booked the car.On collection car had not been cleaned and had ice cream on the seats from previous hirers.I will avoid Firefly Car Rental from now on… Read Full Review

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★☆☆☆☆

“NO CAR”

Written on: 26/10/2017 by dwgr (1 review written)

Despite a deposit and reservation months earlier, on arrival at Paphos Airport, and a long wait at the desk, no car was available, offered one some hours later. Little concern from the agent, demanded money back, but could not get it. Still no resolution weeks later. AVOID !… Read Full Review

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★☆☆☆☆

“Got Badly Treated By Firefly Car Rental On Fuel...”

Written on: 24/10/2017 by voHardy191 (1 review written)

WARNING DONT GET CAUGHT LIKE I DID. I got badly treated by Firefly Car Rental on there fuel service charges I had full to full agreement after filling the rental car up with fuel I had the pleasure of Firefly Car Rental charging me 36 Euro for my service on filling the rental car back up with fuel these car rental companies have to many hidden extra charges it's a joke. … Read Full Review

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★☆☆☆☆

“AVOID FIREFLY”

Written on: 22/10/2017 by 240Hamilton (1 review written)

Firefly try every trick to charge you as much as possible. Maximum daily mileage, 1cm scratch criteria, dirty cars, and only supplying partially full fuel tanks. A total disgrace!… Read Full Review

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★☆☆☆☆

“Wish I had read this site before I booked”

Written on: 18/10/2017 by Donontbookfirefly (1 review written)

Despite having evidence of having my own excess insurance and being happy for them to put the £1.2k on my card. The lady at the desk at Malaga airport would simply not let me have the car keys unless I took out their "optional" insurance at 10 euros a day… Read Full Review

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★☆☆☆☆

“CDW Insurance dupe”

Written on: 12/10/2017 by kajkor01 (1 review written)

Duped by Firefly Valencia. I am fully aware of the CDW scheme, so ALWAYS buy this in the UK, just 25 quid! Never asked or discussed insurance at the rental desk. I signed the rental agreement. Got back to UK & a £212 charge on credit card. Eventually (after weeks of requests) it transpires CDW insurance was added - yes, I did sign! TIP: check the box on the rental agreement that is headed Insurance & Coverage Declaration BEFORE you sign - ensure every line is marked as DECLINE. The rental guy… Read Full Review

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★☆☆☆☆

“Firefly Car Rental just interested to get your money!”

Written on: 04/10/2017 by ostaden (1 review written)

I had a very bad experience in Valencia, Spain. Booked together with the flight ticket... no problem using my debit card. A few days before our flight by mediation of car trawler they took the rest of the rental sum automatically out of the same debit card... no problem. Once we did arrive in Valencia... again we did present the same debit card... but staff told us that it didn't work. We did offer to leave the deposit in cash... but they wouldn't accept...they cancelled the booking… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 28/09/2017 by Nicking (1 review written)

The worst company I have ever dealt with. I did not want to leave a massive deposit with them so I called their UK office and confirmed that I could upgrade the insurance and was quoted £10 per day. Got to the counter at Malaga airport and they charged me £240 (3 times the initial quote). Since we returned they have taken an additional £35 from my bank account without any notification or authorisation… Read Full Review

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★☆☆☆☆

“Firefly car rental”

Written on: 26/09/2017 by 147Rivera (1 review written)

I would agree with the criticisms of Firefly. We hired through their Malaga office and it was a dreadful experience. As indicated in the British press on the 1st of August 2017, Firefly rent a car in Malaga Airport: the experience started with the personal at the desk indicating that they had to charge a deposit of 1250€ on my credit card whereas the broker (Rentalcars) through which the booking was made indicated 950€. After complaining they lowered their deposit to be charged to 1000€… Read Full Review

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★☆☆☆☆

“Avoid FIREFLY like the Plague !!”

Written on: 18/09/2017 by htAshworth302 (1 review written)

They lie about the condition of the car and unless you spot every scratch, dent and mark and get it noted on the sheet you will receive a bill 6 months after you get home for damage they claim you did. In my case I found all the dents on the actual car despite being told their were none but missed a mark on a wheel so now they're trying to extort 120E from me. Never again Firefly - part of the Hertz Group… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 07/09/2017 by BrookeHopkins221 (1 review written)

Awful. Waited 2 hours to pick up car. When returned they claimed it wasn't full despite us filling to the brim at the fuel station next to airport. AVOID!!!!!!! We have rented cars many times and never had issues. This company is shameful. We hired through Holiday Autos so their reputation is harmed by working with this terrible company. … Read Full Review

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★☆☆☆☆

“Do not use this company ”

Written on: 27/08/2017 by 350Steele (1 review written)

I rented a car with limited mileage. When I returned the car I was informed that if I had paid €40 at pick up I would have had unlimited mileage. I was subsequently charged €280 extra. I have tried though Firefly and Hertz to get my money back but Firefly insist I was told and Hertz will not override that decision. The implication is that I am lying. I also had to queue for over an hour before being attended to at pick up. Please do not use this company… Read Full Review

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★☆☆☆☆

“Shameless peoplevthat charge €57 for a fully fuelled...”

Written on: 21/08/2017 by Stone440 (1 review written)

Shameless peoplevthat charge €57 for a fully fuelled car. I repeat: fully fuelled car yet getting charged €57. The charlatans can't tell you anything when you leave the car yet they charge your card and send you a bill once you've flown your thousands of kilometres away. Btw, none of their phone numbers work. … Read Full Review

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★☆☆☆☆

“watch out for hidden costs”

Written on: 18/08/2017 by Seamusf247 (1 review written)

On return to the UK I found my credit card bill charged a £30 extra with no information from firefly as to why, I contacted fire fly asking why due to the fact that the car was full of fuel and clean to be told that there was a set mileage on the car and I had gone over by 50 kilometres, I was not told that there was a set mileage on the car when I picked it up and only used the car to get to my destination and shopping, absolutely disgusted with this and will not use this company again… Read Full Review

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★☆☆☆☆

“Look elsewhere!”

Written on: 08/08/2017 by Debbieann9 (1 review written)

Would not let me leave a zero score! We booked a Corsa through Rentalcars.com, when arrive the car wasn't available so we were given a fiat uno. On returning car it was all checked no problem. When we received our credit card bill there was extra charge of €70.00 after several emails they advised that the fuel tank was half full on return and if we disagreed with this we had to send a copy of receipt for fuel or credit card statement showing we had purchased. The tank was full! However we… Read Full Review

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★☆☆☆☆

“Do not deserve even one star.Car booked through...”

Written on: 08/07/2017 by Fischerzw214 (1 review written)

Do not deserve even one star.Car booked through Rentalcars aggregate site on the basis of full to full fuel tank. Upon arrival, I was hassled for about 5 minutes by the rep trying to argue that Firefly fuel policy is full to empty and that my agreement with Rentalcars is superceded by firefly's. He relented only after realising that I wouldn't agree to it. Regrettably, due to mediacal problem, I nedded to cut my holiday short and could not return the car. I called Firefly and they arranged to… Read Full Review

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★☆☆☆☆

“Dishonest and Very Rude”

Written on: 04/07/2017 by Jo112233 (1 review written)

What you should know about FIREFLY CAR RENTAL After looking online for a reasonable car hire company I came across RhinoCarHire who operate from rentalcars who seemed to be cornering the market on cheap car rentals. Let me say at this point Rentalcars.com have been very accommodating and the only people who helped in this matter. This complaint and retort is purely with the supplier FIREFLY CAR RENTAL. Upon completion of my PRE PAID car hire I printed out my documents which included a named… Read Full Review

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★☆☆☆☆

“Truly awful”

Written on: 01/07/2017

Barcelona airport. Booking indicated that the rental place was in the terminal. Turns out that this is a bus journey to another terminal. No signs at all at the airport indicating where to go. Map on website doesn't work. Waited for ages in a queue only to be told that there was another office inside the terminal. No help with where in the terminal this is. Lost again in the terminal and the firefly place is nowhere near the rest of the car rentals. It is hidden away in a corner with no signs… Read Full Review

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★☆☆☆☆

“Hidden charges”

Written on: 13/06/2017

When i picked up my car, I was informed that I would be getting a full tank of petrol that I would have to pay for and then I would be refunded the unused amount. In addition, there was a 23.39 Euro service charge added - this was more than original rental cost! At the end of the rental they could not tell me how much I would be refunded. The web site does not allow me to find out. The phone number on the web site is for Hertz who, when called, told me that they cannot help with Firefly… Read Full Review

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★☆☆☆☆

“AVOID Firefly Car Rental - Malaga airport!”

Written on: 07/06/2017 by Trevino209 (1 review written)

Firefly urged us to pay an additional damage insurance but we declined as we have an independent insurance. The lady at the counter said (twice!) that we will think of her warning when we return the car if we don’t buy the extra insurance. We still declined. We returned the car without any inflicted damage after the 4 days renting period. The lady who received us looked at the paper and immediately pointed out a small damage that was only visible when the trunk was open. Although we inspected… Read Full Review

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