Seatwave - www.seatwave.com

Given incorrect tickets in the standing area when I paid for seats so had to re-sell and buy from another site. inconvenient and misrepresenting but got there in the end no thanks to Seatwave. Should send correct tickets if it is a company actually approved by Ticketmaster. Be aware of this when thinking of using this site as it can be difficult to know what you're getting and they also add charges to the bill.

I bought 2 tickets for this Saturday's (29/04/2017) Ed Sheeran concert in Birmingham. The order number is 1918639. The tickets were purchased on the seatwave website in February and the total cost was in excess of 1000 pounds. Upon securing the tickets, we immediately booked our flights to Birmingham (from Italy) as well as car hire at the airport.

Last week I received an e-mail stating that the tickets would be posted by the seller to me and that there was nore need to contact seatwave should they not arrive for a few days. I began to become worried at the start of this week when there was still no sign of the tickets. Only after calling seatwave last night was I informed that the seller had missed the cut off time and that the tickets might not arrive. I was, however, assured on the phone that, in any case, seatwave would provide us with replacement etickets at least as good as the original ones. However, after calling them again this morning, they have changed their tune, saying that they are looking for replacement tickets but that there is no guarantee that they will find them! They have said that if the worst comes to the worst they will give us a refund. This is frankly very poor form. We have made it clear to them in no uncertain terms that we want replacement tickets at least as good as the original ones. A simple refund is totally unacceptable since we booked well in advance, have been eagerly awaiting the concert for months and have booked flights from Italy to see it.

If sellers can't be trusted, seatwave should have reserve tickets so that fans are not left disappointed.

I'm still hopeful that seatwave will honour its commitment and come up with the replacements. Either way, I shall keep readers updated.

I booked X Factor tickets in November and paid close to £200 in total but the tickets were close to the stage so went for it. Concert was on 25th Feb on 21st Feb I was very concerned I hadn't received the tickets. I tried calling and emailing but got no reply in the end I went on Facebook account and messaged them via messenger. Within 24 hours I had my tickets and they were even better than I thought. So all in all a very happy daughter means very happy experience

Brought 3 tickets, £120 each. Rang 3 times as tickets weren't available. Offered a 30% reduction to change row. Refunded £29 per ticket. Tickets arrived, £59.95......?!

Seatwave gave some 'blurb' about seller...

'The ticket prices do not always indicate the best location at the venue, as great seats have also been known to sell below face value. Prices are set set by the seller depending on the current market rate and how much they want to receive per ticket.'

If you want to get ripped off use Seatwave....

Rang to be told the tickets I had purchased can't be sourced, offered poor replacement tickets and a poor discount. Buy from ticket master instead

Ticket for show not received was another show late at night. As elderly widow could not use this ticket. Company not replied to email or letter

Do not use this website

From a England cricket fan, a relaxing and enjoyable sport. If you want frustration, poor communication's, unreliability and poor customer service then buy a ticket from seatwave (you will get the lot). NOT A COMPANY I WOULD RECOMEND OR DEAL WITH AGAIN

Seatwave is the worse on-line ticket platform. I didn't receive my tickets to my hotel in Amsterdam so I changed the address to the next hotel in order to allow a few more days for the tickets to arrive. Meanwhile I sent queries, emails and tried to call them but in vain. On the day of the match we even drove to the stadium hoping for a miracle, but nothing. Only after approaching Paypal did I get my money back a month later. They take 0 liability for their poor "customer service". Beware!

absolutely disgusted how seatwave can rip people off for £248 pounds plus travel costs .PAID FOR TICKETS TO SEE COLDPLAY AT WEMBLEY .ONLY TO BE TOLD THAT POST OFFICE SENT TICKETS BACK TO SEATWAVE.THEIR INCOMPETANCE TO REACT LOST ME MORE THAN £380 .PLEASE PEOPLE DONTUSE THIS COMPANY THEY JUST TAKE MONEY NO COMEBACK ON THEM .DISGUSTED AT THEIR RESPONSE

I bought 2 tickets from Seatwave in December 2015 for a concert on 14/6/2016 170 miles from our home. One week before the concert the tickets had still not arrived. Contacting them was a nightmare,-phone on endless hold,useless FAQs and no response to email for days. They took my £243.97 back in December.Someone eventually phoned on the morning of the concert to say there were no tickets by which time we had travelled to the venue and missed the deadline by a matter of hours for obtaining a refund on our prepaid accommodation.

Appalling business practice and customer service. I am taking them to Money Claim Online (Small Claims Court).

They tell you that you have bought tickets but in fact they are just gambling with your money.