Pretavoir - www.pretavoir.co.uk

I ordered a Chanel glasses frame and they send me 300€ Demo (everyone tried) glasses frame , plus the 300€ purple ugly color reflecting in my glasses I see purple…Obviously I asked for a refund and obviously they didn’t want.

Reading other people’s comments apparently we have the same problem again and again and again…

Now I need to wear this 600€ ugly glasses with a frame that everyone tried and I have to see purple , this looks like a Chinese version I will never ever recommend this website so bad costumer service and so bad quality Never Again!!

Bought some sunglasses here which seemed good value.

First they were going to be late, then they weren't delivered at all, as confirmed by DPD.

Now pretavoir won't refund me until they have the glasses back, which I assume they never will.

I'm now £110 with no glasses

I can’t praise them enough. The customer service were on point. And the Cartier sunglasses I’ve purchased were phenomenal. You’ve earned a new very satisfied customer.

Recently purchased pair of Ray-ban sunglasses.Very competitively priced and lot's of choice.delivery was very quick also packaged very well. Nice touch. Highly recommend buying your next Sunglasses

SunGlasses I wanted were sold out everywhere, found them on Pretavoir. Was unsure because I hadn’t heard of this website before, asked my colleague in work who had ordered from them and reassured me that site and glasses were authentic. Made my purchase, ordered online, easy and straight forward, kept up to date on shipping and delivery. Delivered within a couple of days to Ireland, think I ordered on a Thursday and were delivered the following Tuesday! Packaging was perfect, Sunglases were perfect, brand new, not a mark on them. Authentic, came with their case and all paper work. Delighted. I would recommend

Item never received and pretavoir customer services are a waste of time...it's a a super small business so one kid who replies to everything.

Avoid

I would not recommend luckily I was able to claim my money back via my bank.

Very happy with my recent prescription sunglasses purchase from Pretavoir! The quality of both the frame and lenses is fantastic and the delivery was fast too.

I had a very specific prescription. The team at Pretavoir carefully assessed what was required and delivered a perfect product to me in a very timely manner. Throughout the process I was kept informed of progress. Iin the past I have used small dispensing opticians and large outlets but the price and quality from Pretavoir is superior.

I order my sunglasses on the 22/05/2024 ,have not received any order confirmation but is been taken from bank account.I rang the customer service, the lady i spoke to was not helpful and i asked for an advise about the order and she said she cant do anything.Very poor service.I now have to wait 7 days to speak to my bank to arrange this.