
Optyk Rozmus Contact Lenses www.optykrozmus.co.uk
Customer Service
Quality of website
Value For Money
Optyk Rozmus Contact Lenses www.optykrozmus.co.uk
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User Reviews
Customer Service
Quality of website
Value For Money
Disgustingly Unprofessional
Several years ago, I placed an order with them and never received it. It took a long time for me to receive my refund, and they kept telling me to check my mailbox, which I did, but it didn't come. Due to their competitive and affordable pricing, I decided to give them another chance, but within two days, they canceled my order. Having emailed customer service three times and not hearing back, I decided to use Facebook to write to them. Got a reply with "We cancelled and refunded your order because we will not process it. please purchase your lenses somewhere else." Good luck with your buisness.
Customer Service
Quality of website
Value For Money
Apocalypse 22mm Sclera
I was sent Apocalypse Sclera lenses by Optyk Rozmus and I really loved how they looked in my eyes. I have worn them only couple times but they are super comfortable and I haven't got anything negative to say about the lenses, or the company :)
Customer Service
Quality of website
Value For Money
Fast Shipping And Excellent Service!
I ordered lenses from Optyk Rozmus multiple times now and they are always fantastic! Good customer service/email contact, help with choosing lenses and super fast shipping every time. It's great for a costume maker like me because sometimes we have only little time to finish our costumes so the fast shipping comes in handy! Other lens retailers often take multiple weeks to arrive.
Each time I ordered the lenses they were comforable to wear as well, except for the big sclera lenses, they take some time of getting used to, so for your own health and safety one should always build up wear time. The result is amazing though!
So I'm really happy with the store and recommend it to my friends as well!
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I Recommend Them!
This store only provides good quality products, so I can trust them my eyes health. The client service is efficient and quick,I have nothing negative to say about them
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Quality And Good Selection With Reasonable Prices!
I've tried out many pairs of normal sized & Mini sclera lenses from optyk rozmus and i have not a single negative thing to say about anything!? The lenses are great quality, sits well on my eyes, have reasonable pricing, you get what you order and pretty fast! I live in Finland and my lenses usually arrives in a week or two after ordering! The ppl behind OR are really friendly and genuine with good intentions and the customer service never fails! Love love love Optyk rozmus and their lenses! Definately will recommend and continue using their lenses!
Customer Service
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Fantastic Quality
Their Neo Cosmos lenses are great, I've never worn any contacts that comfortable and finally I found blue lenses that cover my brown eyes. Will definitely order again.
Customer Service
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Disgusting Avoid Ordering
Needed lenses for party and paid the fastest delivery option which was very expensive. The lenses never arrived when promised instead they were lost and this useless company messed up my event. Avoid at all cost!!@@#
Dear Customer
We do everything we can to provide the best customer service, offer a good selection of lenses and fast order processing. Sometimes the shipping services are not as reliable as we'd wish but we always claim for compensation in such cases and I'm sure we did in your case as well. If the express shipping takes longer than the declared 2 working days (please bear in mind that couriers don't operate on the weekends), we definitely file for a compensation and refund the customer for the shipping. In situation like this, please contact us and we will try to resolve this issue in the most satisfactory manner possible.
Kind regards
Agata
Customer Service
Quality of website
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Terrible Service
Lens never arrived for the theatre show they were needed for. Show ruined!
Dear Customer
I'm very sorry that the lenses you ordered didn't arrive on time for your show. The standard delivery service provided by national carriers has only estimated delivery times, which can be subject to delays caused by heavy mail traffic, random customs checks, etc. We cannot guarantee delivery within a specific time frame as we are relying on an external subject to provide that service for us. Having said that, if the shipping takes exceptionally long or the parcel is lost in transit, we file a compensation claim to the carrier and refund the affected customer. If this has happened to you, please contact us directly so we can investigate your case and do all in our power to resolve it in a satisfactory manner.
Kind regards
Agata
Customer Service
Quality of website
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Love This Site And The Service!
I am a repeat customer and I will keep coming back! I absolutely love this site, love the contacts and the service! The contacts are super comfortable and they last a long time. They always have the best options and they are usually available in my prescription. I do wish there were more options in prescriptions for the RX Halloween contacts, but either way, I'll keep shopping here. I would love to be able to buy the white out contacts in my prescription as well, but not sure if that's even possible. All in all, I love everything about this site!
Customer Service
Quality of website
Value For Money
Comfortable Lenses!
Efficient service - no fuss - perfectly fitting coloured toric lenses!!
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