Eye Buddy - www.eyebuddy.co.uk

Eye Buddy - www.eyebuddy.co.uk

User reviews
4.3

Customer Service

4.2

Quality of website

4.6

Value For Money

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Eye Buddy - www.eyebuddy.co.uk

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Eye Buddy - www.eyebuddy.co.uk
4.83 35 user reviews
594%
40%
33%
20%
13%
4.3

Customer Service

4.2

Quality of website

4.6

Value For Money

User Reviews

Guest
4

Quality of website

5

Value For Money

Excellent Service

I find Eye buddy is consistently lower priceless than any other firm. I need to use Macushield regularly and cannot find it cheaper anywhere else. The recommendation discount is very good value. Delivery is quick. SO no complaints.

Maebh
5

Customer Service

5

Quality of website

5

Value For Money

Irish Appreciation

I ordered one year supply of Macushield for postal delivery to Ireland. After euro/sterling conversion and a bank credit card charge I SAVED 60 euro

Much appreciated and a big thank you. Recommend you as a supplier for value,service and nice touch(free postage).

MACUSHIELD AT A PRICE THAT CANNOT BE BEATEN.

jason.s2009
1

Customer Service

3

Quality of website

3

Value For Money

Customer Service Is Dreadful.

I bought a pair of ok 2108 glasses on the 16/06/2013. Today 15/04/2014 the arm came off. i have no other pairs of glasses and have to wear them all the time. Upon telling eyebuddy this they say that to have them fixed I would have to send them to them for them to send them to the manufacture to have them replaced. of which will take 3 weeks. what a shambles why have a 12month warranty if your going to make me go without glasses for 3 weeks. there solution to this was go to a local opticians and see if they can do a temporary repair. surely that would void the warranty with them. plus as it is temporary isnt going to solve my issue of having a broken pair of glasses. the spring on the inside of the arm has broke so surely that has to be a manufacturing fault. but the only way to reapir them is to send them off. just send me a new arm. will definitely not be using them again.

1
jason.s2009

UPDATE:

sSnce putting this revise on, they have resolved the issue by sending me a new pair of frames. They also asked me to either delete or ammend the review. Here you go eyebuddy. I believe In leaving honest reviews so will not be deleting the original issue from the review as it is the only reason that I got a new pair. But thankyou for resolving the issue. Changed from 1 star to 3 stars as a result.

Guest
5

Customer Service

5

Quality of website

5

Value For Money

Eyebuddybrilliant

advised to take macushield by my optician,found eyebuddy online,really liked their prices and service,(also the email reminder to reorder) placing another order as I save about 18% on each order which is brilliant would certainly recommend to family and friends that they give them a try, as I am more than happy to place orders with them.

bobbb85
5

Customer Service

4

Quality of website

4

Value For Money

Very Helpful Staff

Just received my 2nd order from eyebuddy and found the staff very helpful with my order. They were able to offer me advice as well as being efficient.

Noury
1

Customer Service

1

Quality of website

1

Value For Money

Bad Cs

Order Placed on 25 June.

email received on 10 July (After 14 days) to inform me that the supplier no longer do the lens I have chosen.

1
eyebuddyteam

Dear Noury,

We are very sorry about the issue here. We placed the order with the lens supplier immediately but discovered that they had an issue with it only upon chasing. Whilst this was out of our hands our systems should have picked this up quicker as they usually do.

We offered superior alternatives without extra charge so are very sorry that we have not been able to try and rectify this for you. We have therefore provided a full refund. If there is anything we can do to assist in the future please let us know.

Kind regards,

The eyebuddy Team

Guest
5

Quality of website

5

Value For Money

Excellent Site

20% discount for registering and recommending 5 friends (15% with no recommendations) and the already decent prices made this an easy choice. I had not used eyebuddy before but I placed my order on Wednesday afternoon and I had my shades delivered to work the next day, free of charge.

I will definitely use them again and wouldnt hesitate to recommend them to anyone based on this (my only) experience them.

Guest
5

Customer Service

5

Quality of website

5

Value For Money

Very Friendly And Helpful

they are very friendly and helpful as I have emailed them twice without purchasing anything and still got an very quick response from them

Guest
5

Customer Service

5

Quality of website

5

Value For Money

1st Class Service. Stepple Frames

Saw these frames on Boots web site £239.00 identical In store £179.Not due an eye test yet.So just bought the frames £80 .24 what a bargain Really thrilled with product and service 1st class!Excellent postage came next day.All ready recommend you to a friend. Nobody should be sorry using this firm Frames are fab can't get any better

Barbaramac

Fantastic Fantastic Fantastic

Saw these frames on Boots web Stepple they are titanium £239.99 Saw on here for £90.00 plus 15% discount= £80 24 plus free postage.They came next day.Fantastic frames fantastic price fantastic service.Would certainly use this firm.There was nothing I did not like about any thing.But liked everything what a service

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