Contact Lenses Express - www.contactlensesexpress.co.uk

Awful experience.... Second time in a row. Consistently bad service. My shipping took so long that I actually ran out of contact lenses and cannot drive or work. I usually give myself enough time to factor in time for shipping delays as well..... But clearly I need to factor in at least three weeks.... Who takes three weeks to deliver contact lenses!?!? Second time in a row it happened to me with this company and I was assured that it would never happen again the first time and so I continued as a customer. Still, no compensation or even a voucher or anything to say sorry. Instead, they do it again!

Lost not only one customer, but also the three other customers I referred to you as we are all shopping elsewhere now.

Needless to say. I still haven't received my contact lenses....

Save your money and sanity and shop elsewhere.

This company is awesome. Realised late in the day that I only had 1 pair of lenses left and it's Easter bank holiday weekend coming up. I called them up expecting them to say they won't be able to get them to me for a few days, but the customer service girl I spoke to was so helpful and managed to get the lenses to me on the same day.. Wow was not expecting that. No other company would go to that much trouble. I'm really grateful and will definitely use contact lenses express the next time I need lenses. Hopefully not to leave it to the last minute though.

I've been using this company for several years and I've also recommended them to my friends and family. Customer Service staff are always very helpful and my lenses are always delivered quickly even when I leave it to the last minute. Keep up the good work.

I have ordered 6 times from this company. Every single time there is something wrong with the order. Either lenses are missing or the order is defective and I have to spend a week trying to speak to someone about it. The best they can ever do is offer 10% off the next order which at their rate of mistakes must be costing the company quite a bit. No wonder they are selling using Groupon the business is going down. I have decided to stop ordering from them because even though they have "Penny" the "Customer Service Rep" all she does is cover their back..not in any way understanding what Customer Service is. I would never order from them again.

Would have preferred to see colours of contact lenses available - however the service was excellent - lenses arrived very quickly.

still waiting for delivery nearly 4 weeks on. no reply to e-mail either and no information.

About Contact Lenses Express:

Contact Lenses Express - User friendly website to buy contact lenses online. Unbelievable discount prices. It's very easy to shop contacts online.

General Comments:

My opinion about Contact Lenses Express: Recently i bought Biomedics 55 Contact Lenses @ CLEUK. They are apt and nice. Believe me!! They deliver contacts immediately without any delay.

Highly recommended!!!

I was in a dilemma that these guys will deliver my contacts when i bought them online. But they are the best and reliable suppliers I recommend in delivering desired contact lenses on demand.