Titan Internet - www.titaninternet.co.uk

I have been a client of titan internet now for over 20 years.

It's very rare I have had a issue with my hosting but every time the support from the technical team has been first rate, fast usually within a few hours of my question being raised. Evenings and weekend not a problem.

They have always provided a positive solution.

Responses have been in plain English so easy for me to understand and follow. Polite and understanding.

When first setting up the sites, I received detailed information allowing me to make changes. When transferring from other providers to titan they offered a hand holding service making it easy to follow.

I always recommend them to my own clients and they are my first choice.

Correct price for names and hosting.

I have been using Titan for over ten years to host my site amnd they make life so, so easy for me and are always positive and always resolve any problems, upgrades and/or renewals with t he minimum of fuss but maximum outcomes. I have not come across this before in all my IT experience!

The support staff were extremely friendly and helpful.

They couldn't do enough to help and never made me feel I was being stupid or asking silly questions. I felt that I could contact them for any support issue without feeling I was being a burden.

Titan support dealt with my problem quickly and effectively

Purchased a few domain names. Very good service, good follow up and good advice on query about deployment (both via email and telephone). Importantly, being able to talk to a real person...

When Titan Internet started they were an awesome small company. They've been taken over or merged or whatever with someone bigger. Now it's an utter joke.

Every single time I have a question or problem and log a support ticket it takes days or weeks to sort out. They don't know what packages I have, they've mis-sold me packages that I've then had to prove was incorrect and get a refund.

There's never any apologies, people are slow to reply. I'm now moving the last few of my web hosting, email hosting and domain names away from them, despite being with Titan for over 15 years.

I would never, ever recommend this company as they have the worst support and attitude I've ever seen. AVOID.

I have had few problems but when they do occour, support staff on phone or by email are always ready to help. The "take ownership" of the problem and stay with it until solved.I have never found them anything but helpful and pleasant.

I have been with Titan for 7 years and have always found that their service is really reliable an there support is prompt really helpful i would have no problem recommending them for either personal or business use particularly after dealing with on of their American passed competitors who where frankly dreadful.

What can I say about Titan Internet. Their hosting is second to none, and their service should get more than five stars. It starts with the sales service, where no question is seen as too silly or trivial. But you might say that is where they get the customers.

They keep the customers through the service, which does everything you want it to do without being unduly difficult, and if you need help that is just a few mouse clicks away.

The support staff are happy to answer any question you have, and you actually get a named person who replies and the feeling that the replies are not from a script, but from someone who has read and understood your question(s).

To give you an example, they will actually recommend a cheaper version of something, if that fits your needs as much as the more expensive one, and I do not know many companies who do this.

This is why I say that Titan Internet have the best service around. They may not be a 'big name' in hosting, but having used some of those I know who I choose and will continue to choose

Titan checked with me that my DNS amend request from another company was correct as it would mean the website would go down. I can trust Titan to be intelligent and challenge requests rather than just implement requests. I've used them for over 12 years!