NetPivotal www.netpivotal.co.uk

So not really an option any more. They were very bad anyway.

Have been with net P for the last six yrs and am now going to move the three sites to another hosting package, the site often is unavailable and blocked by google as they have server security probs. tech staff are very patronising if they can't fix the prob and make you feel it's your fault. Will have to move domain names too so hoping that won't prove to much of a prob as well. Found the file manager rather stupid as the sites are always listed under httpdocs so you have to hunt to find them, stupid as other hosting sites file them under the website name that you give it. Would have preferred to not give a star at all but one is compulsory.

This company is going down the pan very fast.The customer service is terrible and the reliability is really terrible. Aslo their servers are insecure and tend to get black listed frequently.

On a more insidious side, tech support regulalry delete problematic support tickets, or close them while they are still ongoing.

I have had numerous sites go down. The worst was for a client where it has been down for over 5 weeks this year. They have also mangaed to corrupt their back ups and so I have to restore from my back ups. Which I would do if they had not screwed up their DNS settings. Can you see where this is going?

BTW forget trying to talk to anyone. Contact is via a useless ticketing system which can take days to hear back from.

TERRIBLE AVOIDE LIKE THE PLAGUE!

have to deal with them because I was asked to look after a site for our local agricultural show and this is where it was originally hosted. Service is bad. Site is often down (currently down for a week and counting) and the ID and password don't take you to the control panel. Hosting is relatively expensive for what you get. They don't remind you to renew and when you do the site may still be inaccessible. Can't raise anyone to get support. Definitely going to move the site to another host. Would give no stars, one is being generous.

Same as everyone else says really. They used to be ok but now response to tickets takes hours or days and downtime is unacceptable usually at least once or twice every single day. Don't know what's happened here but their service is unusable and will ruin your business. I would actually like to rate them as zero but one star is the lowest you can give.

They used to be OK but now the support and service has gone down hill by far. I wouldn't recommend using them, they offer quite good cheap hosting, but the i have found the service not very good. The downtime is quite often and my clients don't really need this. I've moved web hosts now to zenbix group in the UK and the service i have found has been much better. Not a bad company, but i wouldn't recommend NetPivotal anymore.

I have been with NetPivotal for some 6 years and this last year has now seen the last straw that has broken the camels back. My site in the last few 6-8 months is nearly always down 2-3 times a month and it take 4-5 hours for them to sort out. Leave well alone.

Used to have a site hosted with Netpivotal and service was adequate. I've been using another host for a couple of years but needed to put another site up quickly and decided to give Netpivotal another go - big mistake.

I uploaded the files, but no site for a few days as account had not been set up correctly, then no access to control panel. That was eventually sorted but for nealy two weeks we have had no email, every time I report they take about 24 hours to remedy, email works for an hour or two then stops.

Use someone else!

Un-useable providers. They are not contactable. Numerous messages left on their published phone number without success. Even left a spoof message promising to move dozens of websites to them and still no reply.

Utterly, utterly useless.

Do not use Netpivotal as a hosting or DNS provider.

Several times they have had major DNS outages with no ETA's provided (across BOTH name servers). As they also use these name servers for their own support system, during these outages you cannot raise service requests unless you've bookmarked their IP!

Contacting their published phone number only allows you to leave a message regarding sales and there are no further contact details.

To top it off, their technical explanation will go as far as "someone misconfigured something sorry it won't happen again" - only to have the exact same incident occur within 10 hours.