Key World Media www.keyworldmedia.co.uk

keyworldmedia.co.uk is a SCAM! key world media is a SCAM! BEWARE! keyworldmedia.co.uk is a SCAM! keyworldmedia is a SCAM! DROP THE PHONE when they call! They have used many different company names now. Whatever name they use - RUN a mile. They are SCAMMERS.

ABSOLUTE Atrocious COMPANY, DO NOT ANSWER THEIR CALLS. They do not like to refund even when they are in the wrong. They need to be exposed as other unsuspecting people will be caught out by them.

Terrible scam! Key World Media! They have changed their name! Do not touch it with a barge pole.

I have enclosed the email I initially sent them. They are refusing to give me a refund.

I will be taking this further!

Dear Sir/Madam,

I would like to cancel my services with your company and apply for a full refund.

I feel cheated and appalled by the way your staff and company have dealt with us.

My first encounter with KeyWorld media was as follows:

"Good morning Mr Brown, how are you this morning? More and more people are using Google everyday to find services and business. When I type in anything disco/DJ related you're not on the first page. Would you like to be on the first page?"

"Yes, of course! I have web designers who deal with the running and maintenance of my site."

"Well I can get you on the first page for just £99 within 48 hours. Would you like to do that? You can then drop this to £20 a month."

"Yes, I would. Give me a day or two too have a think and a chat with my partner."

"Well if you book today, you can have 50,000 Facebook ads."

"No, I would like to have a day to think about it."

*Persistent calls both to my office, landline and mobile urging me to pursue. Serious hard sell*

In the end I decided to go ahead as she promises the 50,000 Facebook Ads.

I hand over my card details and it declines. I thought this was odd as I knew we had £120 in that current account. Your colleague tries again but it declines. I THEN ask your colleague how much she is trying to take out and she says £139. I explain that she originally told me £99. Her reply was "there are vat charges added onto the £99" I told her that 17.5% of £99 is not £39. She replies, "I tell you what, I'll drop it to £116."

Immediately I had lost trust in your business.

She then says "Okay, that's all done. Have a good day."

"Hang on, what happens next? Who talks me through the process? Do I not get anything in writing?"

"Oh, yes of course sir. A pack will be sent off first class today and someone will call you Tuesday to discuss your keywords."

A "welcome pack" didn't arrive, I'm occasionally seen on the right hand side of Google and nobody phoned to talk me through my Keywords. Actually, your team guessed what KeyWords I would like.

At around 2.30pm (Tuesday) a member of your sales team calls. I thought it was to run through my Keywords but unfortunately it was to sell me another advertising pack via Facebook.

She soon stopped when I explained I hadn't received a call or the "welcome pack" so she gave me a number to ring. I rang the number and was put through to several people and endured your holding music for around 15 minutes. I couldn't provide them with my account number because I hadn't been issued one.

Nobody understood what the "welcome pack" was. I explained that a member of your sales team told me she would have one sent out the day I enrolled.

Eventually, I was told you don't issue the "welcome packs" anymore but email it instead. Funnily enough, I hadn't received the email.

I decided to check how I was doing on Google. Too my horror, I discovered I was already on the first page of Google in the natural results. So again, your company lied to me. If I had known, I wouldn't have wasted £116. I had no reason to be with your company.

By this point I was fed up with your colleague's lack of interest, support and lies. I made a verbal complaint to my "account manager" who then spoke to the manager on duty. Unfortunately it wasn't possible for me to speak directly to the manager, but instead I was given this email address.

She fully understood my frustration and disbelief I had in your company.

First it's £99 then it's £139. Then I waste my time chasing a "welcome pack" that doesn't exist. I then discover that you lied to me in the first place and I was already on the first page of Google for most key phrases. Nobody called regarding the key words; instead you rang to hard sell another product and I have heard nothing about the 50,000 free Facebook ads.

She fully understood my concerns and was a great help.

Unfortunately, some members of your team aren't informed about how the booking procedure works and should realise that it's wrong to try and withdraw an additional £39 from somebody's account without making them aware. It's stealing.

Your company also lied on several occasions.

I would like my contract terminated and a full refund. You haven't delivered what you promised and have treated me very poorly.

Business relies on trust and respect. Regrettably, I have lost both in your company.

DO NOT ANSWER THE PHONE TO THESE PEOPLE! IT IS A HUGE SCAM! I thought it was google calling and they made themselves known that they were affiliated with them...only to find out that they are utter rubbish and charged me £99 +VAT which came to £119 for my website to be a sponsored link. I have typed in my website keywords and it doesn't work all the time! They are an utter scam! Beware!