Hostway www.hostway.co.uk

Had a client on hostway and the site is incredibly slow and unresponsive at times. Took over the account and noticed that some of their images were being indexed by google with highly questionable tags for an industry that deals the exploitation of women (hint, hint). Had a IT security guy take a look and he told me it is the most insecure environment he has ever seen and they are hacked to the gills. Over 1000 domains using the bandwidth on my IP and most are sites like referenced above... redirects using photos. Isn't seen as malware and is incredibly hard to trace and fix... Stay away. We had to develop a completely new site and abandon the old one and are in the process of begging Google to get off the blacklist.

The service from hostway has gone down each year over the last 5 years, I have been with them since they started in the UK and they are now abysmal in all areas billing, support, sales STAY AWAY not recommended for any webmaster large or small

Ok, so I have nothing good to say about Hostway. Initial set up was okay. Then later our server was hacked. Thankfully, they were fairly benevolent hackers. Hostway was no help in sussing out how the hack happened or doing anything about it. It was no big deal to them. SO, we ordered a new server with them, and they took a week to respond to set up requests, and when they did, they did it WRONG. So I ended up paying my developer to try and sort things out before we realised that it was Hostway that messed up.

As I said, at least they were benevolent hackers. If it was hackers that had brought our site down or defaced our site, we would have been in huge trouble using Hostway.

So they were so slow about the whole thing, we wised-up and decided to go with another company.... then part two happened. They won't cancel our account. I have sent tickets and I have sent emails, asking them to cancel the account. I call, and they say to send an email. I send another email, and they never respond. They just keep charging the card.

I'll be contacting my bank today to reverse the charges. Then they can deal with Visa about it. But my oh my what a pain. Never ever ever go with a hosting company where you can't get them on the phone or chat immediately.

I wish I could give them no stars....

been using hostway for a long time and was very happy with it until came the moment of using the support... Absolutely useless with "computer says no" attitude... spent 1 hour some Martin on their chat support and got noF..where!!!

good hosting if you dont need the support.. absof...rediculouslyutterly useless!!!

It seems I may have got in after they were good! The website is fine but the exchange system they run seems to drop emails bothing inward and outward. This is never their fault although my email always seems to be the constant in the equation. When querying this I get to speak to people who don't really understand english all that well. Quite frankly, for a business that needs email contact this is not a good idea and definitely not value for money if it doesn't work!

Ordered VPS W100R on the thursday lunchtime and was with me friday morning.

I dont understand why so many negative reviews, at the end of the day they offer some of the cheapest VPS on the market and thats not to say the features are any less, yes support is a bit slow but you get what you pay for, VPS and shared hosting is not going to get same level of support as fully managed dedicated enterprise hosting, maybe the wording on the website needs to be changed to reflect this.

Saying that, I have found support to be very knowledgeable, and I have configured the server with no restrictions, setup as a mailserver, running .net 2.0/3.5 apps and SQL 2005 express. Might help that im a developer so maybe im biased.

I run my own external server monitor to check the site and in 1 month I have had 0 down time.

Simply terrible service. Original set-up was full of bugs which took over a week to fix. Asked for the service to be cancelled with a refund and discovered they didn't bother to do either. Subsequently denied knowing anything about it and am now having to charge-back.

Don't touch these guys.

Very poor service, package was set up incorrectly and continually told it would be fixed the same day. Week later still not fixed and not usable. First line technical support are very friendly and seem to be trying to deal with requests but obviously aren't getting any support from second line.

Stay well clear of this company, we have lost thousands of pounds of lost orders due to repeated down time over the past 3 weeks. Downtime is increasing and the dedicated server tech team simply could not give a damn. In fact the guy advised me to move servers!! Feel outraged at such an incompetent service and angry we have be taken in by their glossy website. Am currently moving to Rackspace as I type and cannot wait to get away from them! Have to click on a star above to complete review but not every one star should be given!

Hosyway did have some problems regarding time scale when setting up my domain name and email how ever within 5 days everything was up and running. For the price I pay I can't complain too much. Bottom line its positively value for money.