Domain Monster www.domainmonster.com

My website has been down all day with no response from support. Only able to email them, no phone or chat service. Will be moving my domains to another provider.

I have been trying to contact the company for over a week to pay for my renewal but after 8 emails over that period and no response i think i will have to go else where. Poor communication and customer service!

Moved my domains and website away. No answer when you try to call. No answer to my e-mails. No urgency at all. Stay well clear - gone downhill terribly. If anyone is looking to jump ship, try JustHostMe, I have moved to them and their customer service responds in minutes - not weeks, like Domain Monster. Glad I've moved away.

My emails have no been working for over a week, I am getting them on a sporadic basis if at all.

I have tried to call domainmonster numerous times but they never answer you just sit waiting "for one of our friendly advisors to help", well they never do and they never answer. I have sent three emails and had no response.

There is no customer service, there is no information on the website as to what the issue is and I know others are having similar problems.

I use the email account for work and it is very, very frustrating that it doesn't work, I can't find out why it doesn't work and there is no information from the company.

Stay away, do not use domainmonster.

I have now been waiting for 90 minutes listening to "please stay on the line, we will be with you soon"!.

I am writing this because their mail forwarding service is now very unreliable and messages to me are either getting rejected by the systems: People sending messages to me get:

"This is the mail system at host mesh-mailserver3.hi.local" " I am sorry to inform you etc" ...and then "delivery temporarily suspended to 127.0.0.1:10024: Connection refused".

I rang them last week and was told that they had been hacked! I have now emailed them (guaranteed response with 4 business hours) to no avail.

What do they think they are doing? I'm sorry for having to write this as I have used them for years.

I am still waiting for my call to be answered!

since being bought by 123 reg, no one picks up the phone, no one responds to email, NO ONE responds at all. I have had issues with my email via the domain. A complete shitshow. don't use these guys.

Had a couple of domains for a while, no issue.

Recently bits of the portal don't work, the support phone number ceased (you can still ring 'em on the "sales" number).

A recent transfer-in didn't work and took best part of a week to sort.

So looks like they're being run down, are under-staffed, or just not interested.

Odd thing is, no option to transfer out to their new parent company.

I have been with this company for @6 years. Their service used to be fantastic, UK-based. Since they have been bought over they are complately useless, overseas calls centres who do not answer their phones.

We have used Domainmonster's domain registration and DNS services for around 10 years and everything has always been top-notch. Their DNS services are quicker and easier to use than other registrars. Applying 2048-bit DKIM TXT records is a breeze - there's no fiddling around with concatenated strings when using this companys web interface. Also, when you need it the support is there and the staff are very tactful and patient. Thank you Domainmonster for making domain management a breeze.

contacted support several times because I get an error trying to add or delete any domains into my hosting package. They tell me the engineers are trying to fix it but this has been going on for more than a week now.

Very poor. If not resolved soon I will be moving my hosting elsewhere.