123ehost www.123ehost.com

I have been using them for several years and I have never encountered any major problems. Their response time is prompt and quality of support is excellent. Only suggestion is for more disk space.

I've been hosting my site with them for 5 years, and I have had the basic plan. The price has never increased. However, they have added several new services since then. For $50 a year with phone support, I think it's a bargain. They are always prompt to support tickets.

My 123ehost web hosting account was recently hacked, and upon calling tech support they refused to give me any information that could help me discover who the hacker was. I repeatedly asked them for the FTP log. The first time they blew me off completely. After repeated calls they sent me the HTTP access log. Finally, they sent the FTP access log, but by then either their logs had rotated or they simply didn't care, because they only sent me the logs for 1 day, a day which was about 1 week after the hacker got in.

On more than one occasion I also had to explain to the tech over the phone how he could send me the information I was requesting. They kept iterating the fact that the FTP logs are global and that those cannot be sent. After asking for a filtered version of the log I got a bevy of excuses, my favorite one being "our servers do not have the software to do that." (p.s. they run *nix). I tried to explain to him how to Grep the log, and after several days and the involvement of an "Administrator" there I got nothing.

I have been a customer at 123ehost for one year now and this is a fantastic service. I signed up for a trial at streamline.net but they messed me around so I signed up here instead and I can only recommend this company. There have been no problems at all and they will provide you with what you need... brilliant.