Bandwidth smaller than most of the competition - poor

Click here if this is your business
4.5 / 5
86% of users recommend this
Click here if this is your business
  • Value For Money

Crowley5's review of UK Web Solutions Direct


“Bandwidth smaller than most of the competition - poor”

Written on: 22/05/2022 by Crowley5 (1 review written)

I have or at least "had" several domains and hosting plans with UK Web Solutions Direct. Service has been fair over the ten years I have been with them and the tech support equally so. They might not have cracked a problem on the first shout but a response to a followup ticket usually sorted the problem. The wording on a lot of responses "assumed" you had client/server based knowledge as it was quite technical - fine for me but not ideal for those that are not tech savvy.

One of the biggest issues I had was the "limited" bandwidth. It is not very big at all. In fact, it is smaller than most competing hosting providers and my personal website (astronomy/photography) had been throttled back on a number of occasions to the point the pages often failed to load. When I mentioned this they were very quick to offer me (at discount) another server for an extra £20 a month !!!!

The final nail in the coffin was a change in payment methods. I used to pay using debit/credit cards and some recent security change meant I was no longer able to use this method. I raised a ticket and they told me to pay using online banking (which I don't have). They offered me no other method so I had no other option but to leave them. That is what you get for over 10 years of loyalty ;)

From the recent correspondence and lack of direction, I would not touch them with a barge pole. Such a shame !!!

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0