5 report tickets and direct emails later still no response. It used to be great value for money. But with no support I would not advise!

Yes, PBP is cheap but that comes with the downside of poor customer support. Most things are automated and you can whistle if you want to speak to a human. It has the feel of being run from someone's bedroom. They have just cut us off for non-payment. All previous invoices were a) sent in advance and b) paid automatically. This time they failed on a and b and we're on our ear, with all the associated embarrassment. We would have paid more to have avoided the frustration.

I have sumbitted several support tickets all of which have gone unanswered. Used to be great but no idea what is happening to them. No support and no help

Used to be great - cheap, reliable, quick service over a good few years. Now there's no response form support. They didn't renew my domain (though took my money!). Trying to get my domain transferred elsewhere is a nightmare as I don't even know what contact email they used to register it with nominet! PBB has closed down (though the website is up and still seems to be taking payment) according to companycheck.

Paid invoice for this year and domain name shown as expired no email or web. Have raised 3 tickets to resolve problem no reply. The penguins have left the building, use someone else!

Used to be first class for pricing and support lately tickets are not being answered as at Jan 2016

My website was temporarily disabled because it was apparently running a large number of processes as the "admin" says. They claimed a large number of ips were hitting my website but when I request a page log of which pages were being hit by which ips or just a page log of the pages hit the most my request was intentionally ignored 5 times.. which clearly means it was all a lie. This was over a good few days. The admin answered some of what I replied to but ignored my requests. Absolutely disappointed with this service especially since I'd used it in the past. Wouldn't recommend to anyone, thanks.

The price of the packages are very very good. I have been a customer of powered by penguins for a year and so now and in this time the support has just got worse and worse. When i first became a customer when you submitted a ticket, it would be fully resolved within a matter of a couple of hours now i'm lucky if it gets fully resolved at all. If you want a cheap service with lack of support then this company is for you, if you want a cheapish service and good support i suggest you go else where.

its cheap and attractive but the cp isnt good and it lags the speed of hosting is soo slow its like a free host, should be as fast a vps i recon if it advertises super speed it should have super speed that mis advertising

I've tried out a number of other bigger companies before I found PoweredByPenguins and I have to say I've never found a host as good on all levels. I've transferred all of my domains to PBP. The value for money is second to none (like, 5 websites hosted for £25 per year, that's insanely good value), the support should you ever need it is practically instantaneous, and it's fully featured with a comprehensive control panel. And most importantly, unlike my previous experiences with companies who behave more like the mafia than a hosting company, PBP is a small company run by nice people. Very happy with them.

Iv been with PBP for over and month so far and its all good so far... there help/ ticket system is great and their prices are pretty reasonable - esp. if you are using the expert unlimited plan and have a lot of websites.

Powered By Penguins give a surprising amount of control and plenty of space for a price well under anything I could find elsewhere. On the rare occasion I've had to use technical support they have responded quickly and accurately. Would highly recommend this product.