Powered By Penguins - www.poweredbypenguins.co.uk

5 report tickets and direct emails later still no response.

It used to be great value for money. But with no support I would not advise!

Yes, PBP is cheap but that comes with the downside of poor customer support. Most things are automated and you can whistle if you want to speak to a human. It has the feel of being run from someone's bedroom.

They have just cut us off for non-payment. All previous invoices were a) sent in advance and b) paid automatically. This time they failed on a and b and we're on our ear, with all the associated embarrassment.

We would have paid more to have avoided the frustration.

I have sumbitted several support tickets all of which have gone unanswered. Used to be great but no idea what is happening to them. No support and no help

Used to be great - cheap, reliable, quick service over a good few years. Now there's no response form support. They didn't renew my domain (though took my money!). Trying to get my domain transferred elsewhere is a nightmare as I don't even know what contact email they used to register it with nominet!

PBB has closed down (though the website is up and still seems to be taking payment) according to companycheck.

Paid invoice for this year and domain name shown as expired no email or web. Have raised 3 tickets to resolve problem no reply. The penguins have left the building, use someone else!

Used to be first class for pricing and support

lately tickets are not being answered as at Jan 2016

I have been using Powered By Penguins and their Expert package for well over 2 years now and in that time have added additional hosting packages with great success. Logged support calls for things I wasn't sure of or wanted some help with and they have been great. The support has been quick and written in plain English so is easy to understand and action. I love this hosting provider as they are down to earth and do all that I want and do it really well. The price is great, I am using the unlimited package that means I can add as many hosting accounts for as many domains as I like each with there own control panel(great for sharing access to others if required). The uptime is not 100% but well above the 99.9% they guarantee and always has been. (NOTE: 99.9% equals roughly 45 minutes of downtime per month) In my experience the uptime has been a lot less than 45 minutes, in my records kept on uptimerobot.com the biggest downtime was about 20 minutes and most are a lot less than that usually less than 10 and always late in the evening or in the middle of the night.

So in summary, this hosting package is great, maybe not perfect for a large company that needs a 24/7 website but for a small to medium business that has an online web shop it is a fantastic package and very very affordable with perfect support.

My website was temporarily disabled because it was apparently running a large number of processes as the "admin" says. They claimed a large number of ips were hitting my website but when I request a page log of which pages were being hit by which ips or just a page log of the pages hit the most my request was intentionally ignored 5 times.. which clearly means it was all a lie. This was over a good few days. The admin answered some of what I replied to but ignored my requests.

Absolutely disappointed with this service especially since I'd used it in the past.

Wouldn't recommend to anyone, thanks.

The price of the packages are very very good. I have been a customer of powered by penguins for a year and so now and in this time the support has just got worse and worse.

When i first became a customer when you submitted a ticket, it would be fully resolved within a matter of a couple of hours now i'm lucky if it gets fully resolved at all.

If you want a cheap service with lack of support then this company is for you, if you want a cheapish service and good support i suggest you go else where.

its cheap and attractive but the cp isnt good and it lags the speed of hosting is soo slow its like a free host, should be as fast a vps i recon if it advertises super speed it should have super speed that mis advertising