Good service, handles complaints well

Click here if this is your business
★☆☆☆☆
1.5 / 5
13% of users recommend this
Click here if this is your business
  • Value For Money

AlanInter's review of One www.one.com

★★★★★

“Good service, handles complaints well”

Written on: 15/02/2013 by AlanInter (1 review written)

I have bought more than eight domains from one.com and have found them both efficient and reasonably priced. Not only that but I have had very little problems with downtime.

Some years ago some of my (old) emails were accidentally deleted but I probably wouldn't have noticed if they hadn't told me about it.

I recently had an issue with them where there was some confusion about the purchase price of a domain. I expressed dissatisfaction with the way the matter had been handled and they immediately (within the hour) offered to provide me with the domain I wanted and a year's registration at the original price. The manner in which they dealt with this complaint was good.

Additionally, their customer service is prompt and helpful. I don't even bother looking elsewhere these days for a host.

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dingding1's Response to AlanInter's Review

Written on: 06/01/2017

I really hope this is the case. I know that more reviews are negative than positive, so its good to see at least this one, having just signed up. Not sure I would have had I seen the comments.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0