abysmal support

4.8 / 5
96% of users recommend this
  • Value For Money

Miranda241's review of Host Ripples - www.hostripples.com


“abysmal support”

Written on: 19/06/2014 by Miranda241 (1 review written)

Hostripples may be cheap but their support is virtually non-existent! No telephone support at all! Livechat isn't working either!

Interestingly, Hostripples use the FREE version of boldchat NOT a full-featured premium paid livechat. I wouldn't mind so much if they had someone dealing with customers on livechat. In my experience their livechat tends to be on email setting so you can't even chat to anyone.

Their support desk have taken 6 hours + on a critical issue and STILL haven't sent any meaningful response! This level of service is really unacceptable for a hosting company. I'll be moving my sites to another server ASAP.

I have given 1 star but I would be give zero because a hosting service without support is virtually worthless!

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