Heart Internet www.heartinternet.uk

I asked why when build a server was taking for ages and all they said was this:

"Thanks for contacting us.

It can take a few hours to build, so it likely just needs more time.

If there are still issues after 3-4 hours, please let us know and we can get that looked at for you." Essentially telling me to get lost, fine going to cancel this stupid useless service then fine.

Appalling service they have no idea what is going on, when you have a problem you have to go through some clunky ticket system as they do not allow phone calls, due to there internal incompetent systems it takes an age to get anything resolved. When you close your account they appropriate your domain names. They used to be a good company but obviously became archaic and got left behind. Genuinely do yourself a huge favour and use someone else its just not worth the hassle. I Have experienced most of the things the other reviewers have so stay clear.

Heart Internet have deleted all of my email files and my website database. I signed up with another hosting company and rather than transfer my data, first Heart Internet refused to transfer my data because they said it wasn't mine, then they deleted it.

My business now has no website and no way of communicating with customers. It seems that Heart Internet are going out of their way to destroy my company.

Do not EVER, EVER, EVer use Heart Internet. Recommend them to your worst enemy but no-one else.

I only had the misfortune to get involved with this company as my web designer used them for third party hosting. Before you take out hosting with ANYONE, double-check that they aren't using Heart Internet, or you may lose all of your data.

We have been renting VPS from Heartinternet for around 4 years. I can't fault their service and I find their support team very helpful. There are some times when they get busy and send their standard message "I am looking into this now for you, please bear with me" but most of the time they are quite quick to respond.

We recently had database crash due to automatic Plesk update failure. As a result all our customers' websites were down. We have unmanaged server meaning we had to pay for support with the software. But big thanks to customer service guys who helped us to identify all the errors and restored the database without charging us.

All in all, I am happy so far.

3rd time in as many months that every single one of my websites hosted with them are down. Have been a reseller on and off since they began when they were good - if they survive this latest bomb shell I will be moving the sites. Their service, performance and customer liaison is preactically non existent now.

I have been with Heart Internet as a reseller for many years and have largely been satisfied with them. Websites can be a bit slow, support a bit hit and miss, but generally okay.

However in the past 3 months - oh dear!

I have been paying extra for the overnight snapshot backup service and it has been at best unreliable. Backups failed on some domains for days on end, new domains not added to the backups (when it should be automatic), restores not from the correct datasets etc. Pretty bad stuff when you are reselling this to your own clients. Support have been at best hopeless. They are evasive, never giving a proper explanation of the fault, constantly batting back tickets as fixed when they are not, etc. Generally taking no responsibility for the ongoing problems or taking the issue seriously. There is also no escalation path beyond technical support, who frankly dont give a flying... I have repeatedly asked for my problems to be escalated to someone with authority to make sure that these things are properly investigated and tested, but they always refuse.

This last week has been the last straw. A simple power failure in their data centre (despite proudly claiming to have full redundancy in place) caused utter chaos. All my sites were down for 8 hours while they tried to sort themselves out. No (or not tested) redundancy in place, totally ineffectual and under resourced disaster recovery plans. They are clearly not the professional outfit they claim to be, and appear to be running on a shoestring.

And guess what, after all of that chaos, loads of my site backups are again failing every night and I'm told they are too busy to sort them out. I have multiple live production sites that have now gone unprotected for nearly a week. Yes, I know I can (and am) backing them up manually, but that's not the point. I am paying for a service they simply cannot deliver.

Sorry guys, but they are just too much of a risk to a small reseller business like me who cares about the service I provide and the responsibility I have to my customers.

I'm sure I wont be the only one planning to move away from them in the coming weeks....

website off for 4 days now (14/02/16)

what more need I say

Heart internet customer support is truly terrible. If you require a database restore..no problem,(although it will take hours of waiting). Any other simple technical problem with your website you will get zero assistance, the support staff are totally inexperienced, and will do the least they can do to help , and they will send pathetic non answers until you give up. If you have any kind of serious website (or any website you care about) that makes money for you then avoid at all costs as any technical error will resort in serious downtime for your site. Heart internet will provide no help so you need to be able fix your own technical problems or have a good developer on standby. Other providers will provide a much better service than this. Avoid Heart at all costs.

When I first joined heart internet they were brilliant but I would not return to them today if they were the last hosting company in the universe!

Their customer service is beyond hopeless!

If you have any problems then you're completly at their mercy! They will deal with you when they want. They cannot seem to decide if you can only contact them by submitting a ticket or if you can call them too.

When I informed them I was moving and enquired how to remove my card details from their site, I woke up one morning to find EVERYTHING GONE! No website, no email access.

They had neglected to tell me that I had 5 days to transfer everything once I requested cancellation of service!

Firstly I hadn't requested cancellation - I had enquired and secondly, at no time had I been told of the 5 day limit.

They did apologise but it was way too late! I am still dealing with the repercussions many months later.

Don't use heart internet!

Don't use them!

Don't use them!

Do Not Use

Asked them to host my site took a week of stressful contacting them daily think I must have had everybody in the office looking into it

got another company involved website up within 2 hours