ExtendNet - www.extendnet.co.uk Reviews
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“Agree with other negative reviews”
Written on: 21/05/2020 by puddleshark (1 review written)
I have also received very basic service only from this company in the past, but now I have been unable to log in and update my website etc for several weeks with no reply to emails and no response. Web space is too important to gamble by using this very unreliable company. They are not contactable by telephone at all… Read Full Review
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“Extendnet / Xtreme IT - the worst web host imaginable!”
Written on: 21/01/2020 by christinaz (1 review written)
Extendnet - trading as Xtreme IT Limited - has been playing the system for years now, at paying customers' expense. They get struck off the Register regularly for failing to provide required accounts, then pop up again months later, reregistered with Companies House, only to do the same thing over and over again. There is clearly advantage in this for Extendnet, but none for their customers, who suffer with long outages, collapsed email delivery systems and no online support (and I mean NO… Read Full Review
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3
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“one man and his shed”
Written on: 25/01/2017 by Sheehan269 (1 review written)
I wonder if this company is a one man band ... He has a couple of servers in his garden shed. Ihave had tickets outstanding since 2015. I have had a friend who is a bit of a IT guy sort out my problems. Once my contracts are up from this company i'm off to find a suitable web server company. I have been a long time user I was one of the first to use Me2Uweb unil they got taken over by this company. … Read Full Review
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3
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“The worst customer service in the land”
Written on: 22/11/2016 by MariusBlaauw (2 reviews written)
I received an invoice and admittedly left it quite late but still paid it 4 days before due date via bank transfer. So far i have received 2 reminders on an overdue invoice but no reply to 2 support request, and about 10 emails to their support team. And my emails are not working while this is going on. Useless company!… Read Full Review
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“Support requests ignored for says/months”
Written on: 26/10/2016 by steve271 (2 reviews written)
Don't waste your time. If there is any problem they will completely ignore your support ticket… Read Full Review
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Read 1 Comment
“Extendnet lack of service”
Written on: 22/09/2016 by malpasboy (1 review written)
Like most of the reviewers on this site I find myself and my Company to be in the less than capable hands of Extendnet.Like many we inherited Extendnet from Me2uWeb. Our Web Hosting account was due on the 9th September and we paid in full by direct bank transfer on the 8th September. We then received 2 more invoices including a final reminder despite sending them one of their infamous tickets which never get answered. We have now had our account suspended and after my last e-mail to them our… Read Full Review
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“ExtendNet show no interest in their customer”
Written on: 19/08/2016 by guJohnston308 (1 review written)
I have been very dissatisfied with the service provided by ExtendNet. They simply do not work well. Their email service has often failed. It has sometimes taken weeks for them to register a payment made to them. Their customer support is disappointing and shows little or no interest in their customers or their customers' needs - they offer only email support, they frequently fail to respond to issues and when they do they often fail to read the whole of the message. Issues can go for days or… Read Full Review
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“Unresponsive Help System”
Written on: 08/08/2016 by HadassahSherwood (1 review written)
Quite simply, I have not had email for over 3 weeks now. I have sent 4 different help desk 'tickets' and many emails and haven't had a single response. My business is suffering as a result. I have a good understanding of IT issues, have tried everything to sort my end, but the problem is definitely at their end. I would stay well clear of this company… Read Full Review
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“Not answering emails and support tickets no contact info”
Written on: 23/11/2015 by ArmaniArcher (1 review written)
Worst service ever. Never Answer to emails or support tickets. I require details to transfer my domain to other provider. They will not reply to my emails. Would not recommend using this company to any one. My rating would be minus 1 rather than one star… Read Full Review
Maristidou's Comment
Written on: 04/05/2016
My website has been pulled down without any renewal notification and ExtendNet are not answering my emails. There is no phone number for them. Would appreciate some advice from someone as I don't know what to do.
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Maristidou's Comment
Written on: 04/05/2016
My website has been pulled down without any renewal notification and ExtendNet are not answering my emails. There is no phone number for them. Would appreciate some advice from someone as I don't know what to do.
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Read 2 Comments
“Appalling service, which has still not been sorted”
Written on: 11/09/2015 by Zariak339 (1 review written)
My emails suddenly stopped arriving and despite sending several tickets not one has been answered. I have been with them as me2uweb for years with no problems but the lack of service from Extendnet is unbelievable. They do not care. Needless to say I will not be renewing and I am sure many other people with do the same. Hopefully, their attitude will mean they with sort out their service or are forced to close… Read Full Review
Yurskiy's Comment
Written on: 23/11/2015
Completely agree with you. Never reply to support tickets and impossible to contact.
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Maristidou's Comment
Written on: 16/05/2016
I'm having the same problem. They maintain they have sent me renewals but I have received nothing. And now my domain has expired and I'm in a mess. They won't answer my tickets.
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“Worst ever service”
Written on: 07/08/2015 by Skeif (1 review written)
Worst support I have ever had. Decided to leave and move to another hosting company as they have been so rubbish. Despite asking several times to change the ISPTAG so I can leave all my tickets have been ignored! Terrible company. Regret ever using them. Keep well clear!… Read Full Review
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“Totally useless”
Written on: 30/04/2015 by Londonz66 (1 review written)
Do not use these people we have had terrible problems with our email and website being down and they have just totally ignored us! It's cost us a fortune to get someone to get this dealt with by an external party. Avoid them!!!… Read Full Review
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1
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“Where are they?”
Written on: 31/12/2014 by ZacheryThorpe (1 review written)
Their website seems to have vanished! I can't access their website and can't contact them. I can't access my account at all. What has happened to them?… Read Full Review
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“No support at all - useless”
Written on: 12/11/2014 by steve271 (2 reviews written)
Like others here, I have used me2uweb for about ten years. However, they have now become completely impossible to contact - support tickets ignored for 3 weeks. Emails to sales ignored. If they will not supply support then it does not matter how good the package is, or how good the price is. They become worthless as the slightest thing might go wrong and there will be nothing you can do about it!… Read Full Review
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“Unbelievable, disgraceful service ”
Written on: 12/11/2014
We used to be satisfied with the Me2uWeb service, but ever since it changed to ExtendNet we've been hogged with issues on a regular basis. We've never missed a single payment and have a number of domains registered through them, but every so often it locks us out if we need to get into the site to access accounts or Cpanel for absolutely no apparent reason, takes you to a placeholder page and tells you to contact support, but doesn't give you any options to find any contact details at… Read Full Review
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“A despairing customer”
Written on: 08/09/2014
This company is useless. I have had urgent problems over the last 2 weeks, largely because they suspended my service because of alleged non payment of a renewal invoice (I had paid). They do not reply to any tickets raised or emails sent. I got my service back by paying the invoice again, but have had no response to subsequent tickets. I am now trying to move my domains away from them to a new supplier but am beginning to realise that I probably can't do this without actions by them. I can… Read Full Review
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“No reply to support tickets”
Written on: 04/09/2014
Have been with me2uweb for years and was happy with the competitive price and service. Recently under eXtendnet I am unable to get a response from even high priority support tickets. With that being the only method of contact it's totally unacceptable and I'll be moving registrar and persuading others to do the same before domains are left to expire. Very frustrated… Read Full Review
Andycrocker's Comment
Written on: 08/09/2014
I am having the same problems with extendnet - they have not replied to a number of high priority tickets and emails I have raise on them in the last 2 weeks. They recently suspended my service because of alleged non-payment of a renewal invoice (which I had paid before the due date). I managed to recover the service by paying for it again, but decided I had to move to another service provider. I now suspect I cannot do this without their help. I can unlock the .com domain, but the contact details for that domain are wrong - the mail contact is an extend net id which I suspect I cannot access. I am in despair about how to resolve this. Did the writer of this review managed to move his domains? If so., how?
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Andycrocker's Comment
Written on: 08/09/2014
I have the same problem, and am trying to move my domains away from extend net. But having spent many hours on this, I am beginning to think I will not be able to do this without their help - the contact information for the domain is wrong (the contact mail id is an extendnet id which I don't think I can get access to, and it seems impossible to change it.) I am in total despair about how to solve this problem. Have you managed to move your domians? if so your help would be appreciated.
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Jamieburchell's Comment
Written on: 08/09/2014
I contacted the domain registrar as reported on WHOIS which was Total Web Solutions via their website. They emailed me and CCd Extendnet and magically Extendnet replied to this almost immediately, after ignoring all tickets since 25th August, claiming I might add that they had already contacted me last week (they hadn't). Extendnet authorised the domain move email and finally I'm getting somewhere. Is suggest contacting the registrar directly as this seems to wake up Extendnet. Perhaps they only filter emails from important companies!
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Read 3 Comments
“Extendnet - Utterly useless”
Written on: 25/08/2014
Like others, I used to be with me2uweb who had a cheap and cheerful service but at least they responded to service tickets. In 2011 me2uweb was taken over / merged with Extendnet (both companies having the same directors. The service went downhill. I sent several requests on how to move from the me2uweb servers to the Extendnet servers (which superficially provided a more comprehensive service). No response, the tickets were just marked as "complete" after a few weeks. Last week (19 August… Read Full Review
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“Really bad customer support”
Written on: 25/08/2014 by Stone25 (1 review written)
I have been a customer for over 10 years and have seen their customer service get worse and worse over recent years. Specifically the time they take to respond to support messages has increased to days or even weeks now. They used to respond over night but sadly no longer. Technically the service is well featured and their mirror/park feature is really useful but all their competitors are also well featured. Basically they need to compete and differentiate through excellent customer service… Read Full Review
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“No support, no service”
Written on: 23/03/2014 by 42Cormier (1 review written)
I wish I could give a minus rating for this company. If you are thinking of registering a domain or hosting with them....don't!!!… Read Full Review
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Mariusblaauw's Response to steve271's Review
Written on: 22/11/2016
Agreed, they are useless and ignoring all communications.