Stonewalling; Pretending to not have docs / info

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Campbellte1967's review of World Nomads Travel Insurance www.worldnomads.com

★☆☆☆☆

“Stonewalling; Pretending to not have docs / info”

Written on: 13/04/2019 by Campbellte1967 (1 review written)

I filed a claim around Feb 8, 2019, and they are still giving me the run around. "Send _____ document." Again? Why? and "Oh, this police report states differently from your claim, why?" I have already called your office in Ireland, put on hold at length, to explain that. Then, you change claims assistants multiple times, ask me to resubmit documents again and again; and claim to not know what's going on.

2. They don't *read* what you are writing. Necessitating an international phone call to their underwriting office in IRELAND. Then, to be put on HOLD. And, after all of the hassle, they STILL don't get your claim right.

3. Multiple emails sent recently asking for an update. NO RESPONSE. Not the Claims Dept., not the Emergency email address. Finally, I wrote on their Facebook page, and got a response. However, that response was asking me to again submit documents that I have already submitted.

They are simply waiting for the customer to go away. HORRIBLE delays, and ridiculous hoops to jump through in order to get a claim filed, must less approved.

SHAME on writers getting paid to give World Nomads a good name. It is rotten to the core. Soooo simple to pay THEM money to get an "insurance" policy. Soooo difficult to get a claim approved.

The lack of efficiency of their services, their clunky portal where customers have to go to upload documents to file a claim. A portal that does not accept documents; does not tell you WHY the page won't load and let you go on to the next step -

all designed to get the customer to GIVE UP.

But, millions of $ are going into marketing their "insurance," rather than improving their claims service, their clunkety claims submission portal; their poor customer service, and corrupt business practices.

WORLD NOMADS SUCKS

  • Feb 2019

    Date of Insurance (month/year)

  • Single trip insurance

    Type of Insurance

  • Unsuccessful

    Was your claim successful?

  • Unfairly

    Were you treated fairly?

  • Value For Money

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