Holidaysafe Travel Insurance Reviews
Value For Money
Holidaysafe Travel Insurance Reviews
Find out about Holidaysafe Travel Insurance and read genuine user reviews
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Holidaysafe is a UK-based travel insurance provider offering a wide range of policies tailored to various travel needs and budgets. With a focus on flexibility and comprehensive coverage, Holidaysafe caters to single trips, annual multi-trips, long stays, and specific requirements such as winter sports, cruises, and gap years. The company is known for its commitment to customer service and has received multiple industry awards.
Read also: Best Travel Insurance Companies in the UK
Services and Products Offered
Holidaysafe offers the following travel insurance options:
- Single Trip Travel Insurance: Coverage for one-off holidays, with durations up to 94 days depending on age and destination.
- Annual Multi-Trip Insurance: Unlimited trips within a 12-month period, with trip durations of 31, 45, or 60 days based on the chosen policy level.
- Longstay and Backpacker Insurance: Designed for extended travel up to 18 months, suitable for gap years and extended holidays.
Specialist Policies:
- Winter Sports Cover: Protection for skiing and snowboarding trips.
- Cruise Cover: Tailored coverage for cruise holidays.
- Seniors Travel Insurance: Policies with no upper age limit for single trips and up to age 85 for annual multi-trip policies.
- Gap Year Insurance: Coverage for students and volunteers abroad.
Policy Benefits May Include:
- Emergency medical expenses and repatriation
- Cancellation and curtailment cover
- Baggage and personal belongings protection
- Travel delay and missed departure compensation
- Personal liability cover
- 24/7 emergency assistance
- Access to Air Doctor Connect, providing connections to over 20,000 doctors in 78 countries
Customer Service and Complaint Contact Details
- Telephone (Sales & Customer Services): 0333 005 1062 (Monday–Friday: 8am–8pm, Saturday–Sunday: 9am–5pm)
- Claims: 0333 005 1064
- Emergency Medical Assistance: 0333 005 1065 (available 24/7)
- Website: www.holidaysafe.co.uk
- Email: [email protected]
- Postal Address: Holidaysafe Travel Insurance, Suite 12, 20 Churchill Square, Kings Hill, West Malling, Kent, ME19 4YU, United Kingdom
Business Legitimacy and Trustworthiness
Holidaysafe is a trading name of Travel Insurance Facilities Plc, which is authorised and regulated by the Financial Conduct Authority (FCA) under registration number 306537. Policies are underwritten by Collinson Insurance, a trading name of Astrenska Insurance Limited, authorised by the Prudential Regulation Authority and regulated by the FCA and PRA (FCA registration number 202846). Several policies, including UK travel insurance, have received 5-star ratings from Defaqto, indicating comprehensive coverage.
Notable Features
- COVID-19 Cover: Included as standard on many policies, covering cancellation and medical expenses related to COVID-19.
- No Upper Age Limit: Single trip policies have no upper age limit, and annual multi-trip policies cover travelers up to age 85 on some policies.
- Excess Waiver Option: Available on various policies, allowing customers to reduce their excess to zero for an additional premium.
- Award-Winning Provider: Recognised as 'Best Family Travel Insurance Provider 2024' in the SME UK Finance Awards and featured in Which? Travel Insurance review tables since 2010.
User Reviews
Value For Money
Shamefull Service
Hi,Just read and study our untold correspondece and complaints regarding the problems withnot only with our claimved but now most importantly, the unsolved payments -problems to medical hospital and treatment in Zimbabwe, October last Year. Since than, now 6 months later still no results.
Shame on you Holuday Safe.
Value For Money
'holiday Safe' Or Else!
I had annual multi-trip European Insurance with HolidaySafe, which I chose based on their reputation after reading mainly good reviews. When I needed their help after an accident on holiday requiring emergency treatment and not knowing if I could fly home and get home from the UK airport too, the service was poor. I was informed I had to organise everything myself, I even had to ask for a reference number for my own benefit so I had a record of the conversation in case this affected any claim. After sorting out my own flight and airport assistance in resort I managed to get home. As my expenses were under the excess I did not submit a claim however I did use their Legal Service Pannone LLP to submit a compensation claim. I spent a long time providing information including witnesses only to be informed they wouldn't take my case any further. I have written to HolidaySafe to express my dissatisfaction at their customer service, but they have not responded although they're after my renewal money quick enough.
Hi, my name is Amber Howard and I am the Brand Manager for Holidaysafe.
I just came across your review, and wanted to sincerely apologise that you were left dissatisfied by the service that our Assistance and Legal teams provided. This is not typical of the customer service which we provide at Holidaysafe.
Unfortunately without any details of your name or policy information, I am unable to comment specifically on your case. However, if you could send me your name, policy number, and a copy of your complaint letter to us, I will raise this with our Underwriters Travel Insurance Facilities, who appoint the Assistance, Legal and Claims teams.
Kind regards,
Amber.
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