Are we being taken for a ride by Staysure?

3.6 / 5
69% of users recommend this
  • Value For Money

Bryan478's review of Staysure Travel Insurance


“Are we being taken for a ride by Staysure?”

written by Bryan478 on 07/05/2021

Staysure travel insurance does not cover pre-existing medical conditions. Fair enough, but why do they insist on the full disclosure of all these conditions before they will issue the policy? No explanation can be found on their website, and having a suspicious nature I wrote to them enquiring about this.

I became even more suspicious when their replies to a series of my emails were uniformly vague and evasive. Eventually I asked them the direct question "Could my declaration of pre-existing conditions affect the premiums you have already quoted?" It took three more email reminders for somebody there finally to let the cat out of the bag by emailing "your pre-existing medical conditions will affect the price.”

So here we have it. We are being obliged without being informed about it to pay extra premiums for risks that are specifically excluded from their policy. I have now gone to another insurer. Be warned.

  • Single trip insurance

    Type of Insurance

  • Value For Money

Report this review
Was this review helpful? 3 1