Post Office Travel Insurance - www.postoffice.co.uk

We used Post Office insurance as they SHOULD be a reputable company. The cost was sensible, but when we wanted to make a claim (a missed port on a cruise) we discovered they are absolute rubbish. Their contact number keeps saying "use online" and when I eventually got to talk to someone I just got cut off as soon as I said I wanted to make a claim.

I logged onto their portal - nowhere to make a claim, you have to register again on a separate site to make a claim, and then enter huge amounts of detail they should already have, before finding "missed port" is not a claim reason on their fixed list of reasons!

Awful, obviously specifically aiming to never pay out.

AVOID! AVOID! CRIMINAL COMPANY THAT WILL CRIMINALISE YOU AND RUIN YOUR FINANCIAL RECORD! (Post Office Travel Insurance use Collinson Group for their claims)

*THESE ARE PEOPLE WHO MALICIOUSLY DESTROY YOUR FINANCIAL RECORD AND LIFE IF YOU DON'T PLAY THEIR GAMES*

My story begins with a simple money claim whilst in Geneva. I submitted all the documents asked for including a police report (which took 6 hours to get because on this night the main police in Geneva was closed)

Collinson group then reply from a claims handler named Adbul-Muiz. Further investigations reveal what others have written about here, that indeed they are based in Nigeria/South Africa. Collinson contract their services out to staff in Nigeria! You trust your documents to these people? A country with highest UK targeted fraud in the world.

So HERE IS WHERE IT GETS INTERESTING.....The staff in that office ask me for, and I quote "a cell phone bill". We don't call a mobile phone contract, "a cell phone bill"! This was AFTER submitting 2 bank statements from FCS registered UK high street banks! Since when does an insurance company ask for further proof of address if bank statements are not enough?

I have been a victim of Identity Theft previously and so I was not happy to provide further proof of address to a office given they already had 2 high street bank statements and a copy of my passport, so I gave then a slimmed down copy of an ID mobile invoice that had been run through Norton Identity Advisor Plus which removes certain data and adds certain 'blurs' so it does not allow someone to use it to open a bank account etc. but is sufficient proof for a company to check address with the company or from credit reference file.

NEXT THING I HEAR IS COLLINSON HAVE ADDED A CIFAS MARKER TO MY CREDIT FILE!

This marker stops you opening any bank account or getting any financial product for 6 years!!! and will cause all your bank accounts, credit cards etc to be closed!!!

COLLINSON GROUP WILL RUIN YOUR LIFE! AVOID! THIS IS A TRUE STORY, CONTACT ME IF YOU WANT FURTHER PROOF.

Post Office Claim Ref - 590081

Collinson Complaint Ref - 14546832

*THESE ARE PEOPLE WHO MALICIOUSLY DESTROY YOUR FINANCIAL RECORD AND LIFE IF YOU DON'T PLAY THEIR GAMES*

£125 excess for a £190 claim? Factoring in the premium price, what was the point in this insurance? Customer services are disgusting (promised calls back on multiple occasions which never came, and emails rushed with numerous spelling mistakes) and I'm awaiting the outcome of a complaint before going to the Financial Ombudsman. We'll be using other providers in future.

Do not use!!! Completely shocking, cannot get hold of anyone and now will not pay out. They take your money and then have a story when you need to claim!!!

God forbid I had a medical emergency I’d still be lying in a ditch somewhere while they explain while they WONT COVER!!!!!!!!!

Unfortunately the worst company I have ever had to deal with. I submitted my claim nearly 2 months ago, several emails sent, long phone calls and finally after over 2 hours of conversation we got our £400 compensation last week except that the money was never paid to pur account. I called again this morning just to find out that someone made a mistake and I'm not intitled to anything! Total lie, avoid! I don't know how this company still exists?

Got the travel insurance for my son's first holidays Unfortunately he end up in the hospital abroad and he paid over £100 for the hospital fees abroad,plus he broke glasses and lost other pair witch we provided receipt for to post office insurance.

First it was been so difficult to deal with them and after a long battle we didn't get loses money.

I had always travel insurance with post office and nothing went wrong so never had to deal with them but this time when it did gone wrong no one want to hear or pay off.Never again and not recommend it to anyone.

I booked a holiday to New York followed by a cruise, unfortunately my partners father died of a heart attack totally un expectedly the day before we were due to travel so obviously we could not go, 8 weeks later I’m still not paid out despite provide all the documents asked for, when you call up you get through to a foreign call centre and the language barrier is a real problem, I think they hope you will give up, avoid at all cost and go with a redouble insurance company like direct line or one of the major ones

Just had our easyJet flights cancelled on the actual day of flight,we were left on holiday and next available easyJet flight was in 3 days,decided to use our initiative and book flights with BA to get us home at a cost of £600!!!on our return we tried to claim flight delay from post office travel insurance,we were not claiming the cost of new flights.they refused within 10mins.so annoyed with them.we could have stayed the 3 days and claimed hotel expenses.i am 75 and had travel insurance for 50+ years and this was our 1st ever claim.we still have 9 months cover left of this worthless annual travel insurance!!!avoid them and buy from a reputable company.we thought post office were reputable.

Tried to book insurance, on 25/05/2022 by phone, for a family holiday to the IOM starting on Friday 27th May 2022.

After 25 minutes of answering personal/medical questions got to the point of destination.

According to the Operator, Temi, the IOM is in the UK and I could not get upgraded to delay/abandonment/cancellation as we are not leaving the UK. (Which is what I definitely wanted).

The IOM has never been part of the UK nor in the European Union.

To make matters worse a baby was gurgling and making noises throughout the conversation which made it very difficult to understand her questions and I had to repeat my answers several times for her to understand me. Not professional in any way.

Needless to say, I never got insurance through the PO by phone.

absolute shambles, wish I had never paid the post office for travel insurance. making a claim seemed straight forward , however nearly 6 weeks after my accident i get put on hold, lied to, passed to other departments, cut off and the people I am speaking to have no understanding of what is going on. They simply put you to the back of another 1hr phone queue. Still no closer to getting my extremely straight forward claim settled.

The use a company called CSA to handle their claims which are a joke